Support Services Specialist

4 weeks ago


Wigton, United Kingdom MacArthur Recruitment Full time
Support Services Specialist

We are seeking a Support Services Specialist to join our team in Aspatria, Cumbria, providing exceptional customer services.

About the Role:
  • Deliver timely and efficient support to customers through various communication channels.
  • Resolve customer queries and concerns, ensuring high levels of satisfaction.
  • Collaborate with internal and external stakeholders to drive business success.
Key Responsibilities:
  • Prioritise and accurately process customer orders and schedules.
  • Respond to customer enquiries through multiple channels.
  • Confirm customer deliveries through our automated system.
Requirements:
  • Previous experience in customer-facing roles, particularly phone-based communication.
  • Exceptional communication and interpersonal skills, building strong relationships with customers.
  • Strong organisational skills, with attention to detail and multitasking abilities.
  • Proficiency in IT systems, including Microsoft Office and in-house software (training provided).
What We Offer:
  • A competitive salary of up to £22,695 per annum, dependent on experience.
  • Comprehensive training and development opportunities to enhance skills and knowledge.
  • A positive and supportive team environment.
  • A package of benefits, including pension, 23 days holiday plus bank holidays, and subsidised staff dining.

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