Service Excellence Specialist
1 week ago
**Job Overview:**
We are looking for a highly motivated and organized individual to fill the role of Customer Service Adviser. This is an excellent opportunity to join a successful manufacturing company and contribute to the success of our customer-facing team.
**Key Accountabilities:**
- To provide excellent customer service via phone, email, and other communication channels.
- To prioritize and accurately input and schedule orders/replacements, spare parts, and point of sale.
- To answer enquiries from all internal and external customers.
**What We Offer:**
- A competitive salary of up to £22,695 per annum, depending on experience.
- Opportunities for career advancement.
- A supportive and dynamic work environment.
- 25 hours per week, Monday to Friday, with 2 x 15-minute paid breaks and 45 minutes unpaid break for lunch.
- 23 days holiday plus bank holidays.
- Subsidised staff canteen.
**Ideal Candidate:**
- Experienced working in a similar customer-facing role.
- Comfortable working with computers and in-house systems.
- Strong MS Office skills.
- Good general administration skills.
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