User Experience Strategist

2 days ago

London, Greater London, United Kingdom Onyx-Conseil Full time

At Onyx-Conseil, we are seeking a highly skilled User Experience Strategist to lead our design efforts in shaping the future of digital services. As a key member of our team, you will be responsible for driving the design direction of our Universal Credit service, aligning with emerging policy and business strategy.

Job Description

The ideal candidate will have a strong background in user experience design, with expertise in creating user-centric systems and services. You will be tasked with understanding user needs and developing strategies to address them, working closely with our product managers and policy colleagues to define the user journey and articulate the vision for products and services.

You will be required to demonstrate a deep understanding of service design principles and practices, as well as the ability to communicate complex ideas to senior stakeholders and management. Your expertise in leading design direction based on evidence will be essential in driving the creation of high-quality service design deliverables, including personas, experience maps, insights packs, user flow maps, and service blueprints.

Key Responsibilities
  • Develop and implement user experience design strategies to drive business outcomes.
  • Lead the design direction of our Universal Credit service, aligning with emerging policy and business strategy.
  • Collaborate with product managers and policy colleagues to define the user journey and articulate the vision for products and services.
  • Develop and maintain expertise in service design principles and practices.
Requirements

To succeed in this role, you will need:

  • A strong background in user experience design.
  • Expertise in creating user-centric systems and services.
  • Strong communication and interpersonal skills.
  • Ability to work collaboratively as part of a team.
  • Experience in leading design direction based on evidence.
What We Offer

We offer a competitive salary of up to £83,957, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work-life balance. You will also receive a generous leave package starting at 26 days rising to 31 days over time, plus up to 3 extra days off a month on flexi-time.

We pride ourselves on our inclusive and supportive work environment, with opportunities for professional development, coaching, mentoring, and career progression. If you are passionate about user experience design and want to make a meaningful impact, we encourage you to apply for this exciting opportunity.

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