Regulatory User Experience Strategist

16 hours ago


London, Greater London, United Kingdom GlaxoSmithKline Full time
Job Overview

We are seeking a highly skilled Regulatory User Experience Strategist to join our team at GlaxoSmithKline. As a key member of our organization, you will be responsible for shaping the user experience across all touchpoints with our Veeva Vault Systems.

With a strong focus on regulatory compliance, you will drive a cohesive end-to-end user experience strategy, ensuring consistent support, training, and change communication across a growing portfolio of applications.

Your expertise in user experience, training, and communications will make you a central point for Veeva users, streamlining onboarding, improving usability, and ensuring continuous training support for optimal compliance and readiness.

About the Role
  • Key Responsibilities:
  • Define and implement a UX strategy to optimize the Veeva Vault user journey across applications
  • Lead user research initiatives, including feedback loops, to gather insights for system enhancements and support needs
  • Support external benchmarking to integrate best practices in UX, training, and change methodologies
  • Accountable for implementing technology solutions (particularly AI/ML solutions) developing wireframes and prototypes to demonstrate proof of concept
  • Develop UX/UI & User Journey (UJ) design guidelines and principles
  • Measure and track UX metrics to drive usability improvements and enhance user satisfaction
  • Collaborate with business and tech teams to design and execute cross-functional communication and change management plans
  • Act as an advocate for an interconnected vault mindset, promoting shared goals across senior stakeholders.

The ideal candidate will have a Bachelor's degree in computer science, data science or a related field, with 3+ years of demonstrable experience deploying AI/ML solutions to end users to enhance usability and user experience (UX). A salary range of $140,000 - $170,000 per year is offered based on location and experience.



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