User Experience Strategist

3 weeks ago

London, Greater London, United Kingdom DEPOP Full time
Job Overview

We're seeking an experienced User Experience Strategist to help us shape the future of user communication at Depop.

This role will be pivotal in defining and implementing a user-centric approach to in-app communication, ensuring seamless interactions and a cohesive brand experience.

The successful candidate will bring a deep understanding of user engagement and communications technology, as well as expertise in crafting intuitive and engaging user interfaces.

This opportunity allows the selected individual to significantly impact Depop's core communication experience, enhancing user satisfaction, engagement, and overall brand reputation.

Key Responsibilities:
  • Define and evolve the strategy for communications, aligning with user needs and Depop's overarching goals.
  • Design experiences that simplify and enhance Depop's user communications ecosystem, aligning with our product vision.
  • Optimise in-app channels by synthesising qualitative and quantitative data to improve user engagement and streamline the user journey.
  • Develop cross-functional collaboration by building tools and features that empower users and stakeholders to manage and deliver seamless communications.
  • User segmentation & customisation: design communications tailored to user segments and enable users to personalise notification settings.
  • Strategic channel use: prioritise notifications through effective use of push, inbox, and modals.
Requirements:
  • Experience designing user experiences for the Web, iOS and Android.
  • A good understanding of mobile and desktop UX and UI patterns.
  • Demonstrated experience with end-to-end product design (UX & UI).
  • Proficiency in UX/UI tools (Figma, Sketch, Zeplin, Abstract, etc.).
  • Effective prototyping skills (Figma, Protopie, Principle or equivalent).
  • A portfolio showing high quality, thoughtful UX and UI work.
  • Ability to translate user research, user testing and data insight to design directives.
  • Ability to tell compelling arguments about your design proposals.
Salary:

£60,000 - £80,000 per year.

Benefits:
  • Health + Mental Wellbeing: PMI and cash plan healthcare access with Bupa, subsidised counselling and coaching with Self Space, Cycle to Work scheme with options from Evans or the Green Commute Initiative, Employee Assistance Programme (EAP) for 24/7 confidential support, Mental Health First Aiders across the business for support and signposting.
  • Work/Life Balance: 25 days annual leave with option to carry over up to 5 days, 1 company-wide day off per quarter, Impact hours: Up to 2 days additional paid leave per year for volunteering, fully paid 4 week sabbatical after completion of 5 years of consecutive service with Depop, to give you a chance to recharge or do something you love, flexible working: MyMode hybrid-working model with Flex, Office Based, and Remote options (role dependant), all offices are dog-friendly, ability to work abroad for 4 weeks per year in UK tax treaty countries.
  • Family Life: 18 weeks of paid parental leave for full-time regular employees, IVF leave, shared parental leave, and paid emergency parent/carer leave.
  • Learn + Grow: Budgets for conferences, learning subscriptions, and more, mentorship and programmes to upskill employees.
  • Your Future: Life Insurance (financial compensation of 3x your salary), pension matching up to 6% of qualifying earnings.
  • Depop Extras: Employees enjoy free shipping on their Depop sales within the UK. Special milestones are celebrated with gifts and rewards.

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