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Logistics Manager
2 months ago
We are seeking an experienced Logistics Manager to join our team at Nando's. As a key member of our Supply Chain function, you will play a critical role in ensuring the smooth delivery of our products to our restaurants across the UK.
Key Responsibilities- Manage the outbound supply and logistics from our distributors to our restaurants, ensuring high levels of service and efficiency.
- Identify and lead projects to support business growth and improve the efficiency and resilience of our supply chain.
- Support the Head of Logistics and Distribution to ensure the team delivers the supply chain strategy, while supporting restaurant operations and developing the team's individual and collective capabilities.
- Build and maintain excellent internal stakeholder relationships, particularly with restaurant operations.
As a Logistics Manager, you will be responsible for:
- Working with the team to deliver a strategic supply chain and logistics plan for all food and drink, and brand touchpoints and restaurant supplies categories of third-party spend.
- Being responsible and accountable for the logistics service from our distribution partners to our restaurants.
- Managing the supply of products into our Irish distributors and restaurants, working with the Supply Chain Managers to ensure high levels of availability and with our UK-based distributors to manage the export to Ireland process.
- Dealing with delivery issues and being the escalation point of contact for restaurants and Ops teams, managing all Zendesk queries to resolution, and proactively communicating to Ops and restaurants on a daily basis.
- Managing any electronic ordering system failures and ensuring the contingency order process is implemented successfully.
- Supporting the supply chain activity associated with new product and menu launches, ensuring all products arrive on time and in full for launch.
- Leading the logistics activities associated with new restaurant openings, including set up, delivery access planning, delivery days and times, opening order placement, and being onsite during first deliveries to ensure all is on track and resolve any issues.
- Being proactive in identifying opportunities to improve service to restaurants, such as technology in the supply chain, electronic receipting, and sign-on glass.
- Supporting the management of contracts with our distribution partners, including regular service reviews and contract meetings, forecast and activity planning, implementation of projects and efficiency initiatives.
- Managing and reporting on service level KPIs and performance analysis.
- Developing excellent relationships with restaurants, MDs, RDs, and central Ops, and regularly attending relevant meetings to outline future plans, listen to feedback, and observe the supply chain in action.
- A demonstrable and thorough understanding of the supply chain and logistics in a multi-site organization with fast-moving products.
- Minimum 3 years' experience in a supply chain and logistics role within a large, multi-site organization.
- A good understanding of restaurants, how they operate, and the impact the supply chain has on them.
- Knowledge of forecasting and demand planning.
- Good project management skills.
- Good analytical skills across large and/or multiple data sets. Strong Excel capability.
- Collaborative approach with the ability to engage and build positive relationships with stakeholders.
- Calm and organized under pressure.
- Providing out-of-hours support to our restaurants, weekends, and bank holidays when needed.
- Inspiring Others, Customer Focus, Personal Integrity, Drive, Team Working, Developing Self/Others, Analysing & Decision Making, Managing Performance, Managing Change, Gaining Commitment, Commercial Acumen.
- Demonstrate and encourage behaviors that foster the Nando's values of Pride, Passion, Courage, Integrity & Family.
