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Software Support Specialist

2 months ago

Birmingham, Birmingham, United Kingdom Get Staffed Online Recruitment Full time
{"Job Title": "Software Support Technician", "Job Description": "Job Summary

We are seeking a skilled Software Support Technician to join our team at Get Staffed Online Recruitment. As a key member of our support team, you will be responsible for providing exceptional technical assistance to our customers, ensuring their positive experience with our software.

Key Responsibilities:

  • Review and triage support tickets to ensure timely and effective resolution.
  • Provide product and technical support to customers, responding to their inquiries and resolving issues.
  • Escalate complex issues to senior team members or external resources as needed.
  • Collaborate with colleagues to share knowledge and best practices.
  • Contribute to the development of knowledge base documentation and product-specific fixes.

Requirements:

  • GCSE English and Mathematics grade C or equivalent.
  • 1 year minimum experience in a software support or customer service role.
  • Strong written and verbal communication skills.
  • Ability to demonstrate problem-solving capabilities and approach.
  • Multi-tasking capabilities and ability to thrive in a fast-paced environment.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.

How to Apply:

Please submit your up-to-date CV to us today.

", "Language": "en-US"}