IT Support Specialist
3 weeks ago
Job Title: IT Support Specialist
Location: Birmingham
We are seeking an IT Support Specialist to join our team at TeacherActive. As an IT Support Specialist, you will be responsible for providing end-user support to all users across the organisation, logging incidents and service requests accurately and resolving them in a timely fashion.
Key Responsibilities:
- Provide technical support to IT team members and act as an escalation point for them.
- Proactively work to predict issues and identify actions needed to prevent them.
- Reactively identify and rectify issues and act as technical lead for incidents where required.
- Create and develop procedures and processes for IT to obtain optimisation, process efficiency and SLA delivery.
- Provide advice and guidance to staff on the use of our IT systems and software.
About Us: TeacherActive is a leading education recruitment agency, and we are committed to providing exceptional service to our clients and candidates.
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