Desktop Engineer

2 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom Thermo Fisher Scientific Full time

Thermo Fisher Scientific is seeking a Desktop Engineer - 2nd Line to provide technical support to our colleagues across the EMEA region. Based in Basingstoke and Hemel Hempstead, this role will involve working independently to resolve hardware and software issues.

About the Role

This is an excellent opportunity for a Technical Support Professional to work with our team, providing desktop and laptop equipment support to our local and remote staff. The successful candidate will be able to work efficiently, prioritizing their own time and resources to meet SLA's and support local operational activities.

Key Responsibilities
  • Resolve hardware and software issues for on-site and remote users within defined Service Level Agreements (SLAs)
  • Support existing and new IT infrastructure and applications for designated function/site/application platform (SME)
  • Carry out hardware installation, moves, adds and changes
Requirements

To be successful in this role, you will require proven support experience in a customer-facing role, providing 2nd-line technical support. You should also have ITIL qualification at Foundation Certificate level or equivalent, as well as demonstrable experience with Windows 10 & Windows 11.

The estimated salary for this role is £45,000-£60,000 per annum, depending on experience.

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. If you're looking for a challenging and rewarding career with outstanding development prospects, please apply now.



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