On-site Services Engineer

1 day ago


Hemel Hempstead, United Kingdom Academia the Technology Group Full time

About the role:

As a result of rapid growth plans a fantastic opportunity has arisen for an Onsite Support Engineer to join our team of dedicated technical experts. This is the ideal role if you are looking to join a successful and growing organisation, that can offer you long term career development within a well-established and growing technical team of Tier 1, Tier 2 and Tier 3 Engineers.

This is a full time, permanent role, offering an immediate start for a dedicated Onsite Support Engineer who enjoys working within a busy and fast paced technical environment. This role has been created to support the rapid expansion of the company and would suit a highly competent individual with strong and effective communication skills.

The successful candidate will be required to complete a satisfactory DBS check.

The successful candidate may also be required to travel between the Birmingham Site and the Tamworth Site.

You will be responsible for:

  • Responding to and resolving technical queries from end users and VIPs
  • MDM administration
  • Desktop troubleshooting (Windows and Apple Mac)
  • Ensuring Customer Documentation is kept up to date
  • Working with the team to identify and implement changes to the Customer Environments to address common issues
  • Assisting with project delivery and roll out of equipment
  • Providing the highest level of Customer Service


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