2nd Line Engineer
2 weeks ago
Our client is a Managed Services Provider/ Technology Solutions provider with an exciting opportunity to join their dedicated technical team.
This is a full time, permanent role, offering an immediate start for a Microsoft Solution Engineer who enjoys working within a busy and fast paced technical environment. This role has been created to support the rapid expansion of the company and would suit a highly competent individual with strong and effective communication skills
The successful candidate will be required to complete a satisfactory DBS check.
Role Responsibilities :
- Responding to and resolving technical queries from end users and VIPs via ITSM tool
- MDM Administration
- Desktop troubleshooting
- Ensuring Customer Documentation is kept up to date
- Working with the team to identify and implement changes to Customer Environments to address common issues
- Providing the highest level of Customer Service
- Equipment request handling
- Device management and stock control
- Updating assets on our Asset Management system
- Incoming call handling
- Management of Customer Endpoint protection
- Assist Senior Engineers in implementing best practices across systems
- Dealing with escalations and BAU. Reporting to Line Manager
- Customer site visits where required
Key Skills & Experience
- Experience in supporting Windows Desktop
- Strong people skills
- Understanding of networking fundamentals TCP/IP DNS DHCP
- Able to be self sufficient and driven
- Willing to learn new skills
- Extensive experience of troubleshooting a range of devices
- Ability to provide VIP support both remote and face to face
- Ability to create detailed and accessible documentation
- Detail oriented and organised
- Have an ability to work independently, autonomously and take initiative
- Can multi-task and proactively manage various issues and conflicting priorities
- Have strong and effective written and verbal communication skills
Desirable Skills and Experience:
- MDM (Mobile Device Management) Especially
- Experience in supporting Apple MacOS / Ios and MS Windows
- Familiarity with an ITSM tool
- Phone Management
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