Service Delivery and Management Specialist

5 days ago


Woking, Surrey, United Kingdom Ashdown Phillips & Partners Full time
Job Description

We are looking for a highly skilled facilities manager to join our team and take ownership of our estate's operational performance. As a key contact for our clients and stakeholders, you will be responsible for delivering exceptional service, ensuring compliance with regulatory requirements, and driving continuous improvement.

Key Responsibilities
  • Develop and implement effective policies and procedures to ensure consistent service delivery and minimize risk.
  • Manage and optimize our supplier network to secure best-in-class FM services at competitive prices.
  • Monitor and report on key performance indicators (KPIs) to measure service delivery, efficiency, and customer satisfaction.
  • Identify and capitalize on opportunities for cost savings, revenue growth, and process improvements.
Requirements
  • Prior experience in facilities management or a related field, preferably with a focus on operational excellence.
  • Strong analytical and problem-solving skills, with the ability to interpret data and drive business decisions.
  • Excellent leadership and communication skills, with the ability to inspire and motivate teams to achieve outstanding results.

$70,000 - $100,000 per annum, depending on experience.



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