Digital Support Advisor

7 days ago


London, Greater London, United Kingdom Prs For Music Ltd Full time

We are seeking a Digital Support Advisor to join our team at Prs For Music Ltd. The estimated salary for this position is £30,000 - £40,000 per annum, depending on experience.

Job Description:

This role involves supporting members by handling, investigating, and resolving contacts and queries, ensuring quality, productivity, and adherence to standards.

  • You will support members through email, calls, and other channels.
  • Stay updated with training to provide accurate information.
  • Help develop processes to improve member services.
  • GCSEs in Maths and English or equivalent are required.
  • Proficiency with software platforms such as Microsoft Office and Customer Relationship Management (CRM) systems is essential.
  • You will work in a team that trusts, values, and supports its people.
  • Enjoy a range of family-friendly leave, including enhanced maternity and paternity leave.
  • Take time to rest and recharge with 25 days holiday entitlement and the option to top up twice annually.
  • Benefit from a range of other perks, including retail discounts and gym discounts.
Benefits:

We offer a range of benefits, including:

  • Enhanced maternity and paternity leave.
  • 25 days holiday entitlement.
  • The option to top up twice annually.
  • Retail discounts.
  • Gym discounts.


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