Digital Support Advisor
7 days ago
We are seeking a Digital Support Advisor to join our team at Prs For Music Ltd. The estimated salary for this position is £30,000 - £40,000 per annum, depending on experience.
Job Description:This role involves supporting members by handling, investigating, and resolving contacts and queries, ensuring quality, productivity, and adherence to standards.
- You will support members through email, calls, and other channels.
- Stay updated with training to provide accurate information.
- Help develop processes to improve member services.
- GCSEs in Maths and English or equivalent are required.
- Proficiency with software platforms such as Microsoft Office and Customer Relationship Management (CRM) systems is essential.
- You will work in a team that trusts, values, and supports its people.
- Enjoy a range of family-friendly leave, including enhanced maternity and paternity leave.
- Take time to rest and recharge with 25 days holiday entitlement and the option to top up twice annually.
- Benefit from a range of other perks, including retail discounts and gym discounts.
We offer a range of benefits, including:
- Enhanced maternity and paternity leave.
- 25 days holiday entitlement.
- The option to top up twice annually.
- Retail discounts.
- Gym discounts.
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