Pendragon Associate

4 weeks ago


London, Greater London, United Kingdom Pendragon Group Full time

Digital Customer Advisor Role

About the Job

As a Digital Customer Advisor at Pendragon, you will be responsible for delivering exceptional customer service through our digital channels. You will be the first point of contact for our customers, responding to their queries and resolving any issues they may have.

Key Responsibilities

  • Action digital enquiries and aftersales bookings from our customers.
  • Work with our systems to generate bookings for customers who require a service, MOT, or repair on their vehicle.
  • Provide clear and concise written communication to our customers.
  • Ensure Live chats and SLA's are answered and responded to in a timely manner.

Requirements

  • Great communication and literacy skills.
  • A passion for delivering excellent customer service.
  • Enthusiasm and ability to work in a fast-paced environment.
  • Confidence to work across a range of systems and tools efficiently.

About Us

Here at Pendragon, we are committed to delivering exceptional customer service and experience. We believe in empowering our employees to bring out the best in themselves and others.



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