Process and Service Lead
1 month ago
Job Title: Process and Service Lead - Electrical and Technical Compliance Expert
About the Role
We are seeking a highly skilled Process and Service Lead to join our team, responsible for providing support, coaching, and compliance auditing across the Connections Services Design Team and Customer Contact teams.
Key Responsibilities
- Ensure all technical designs are compliant with SPEN policies & standards, including H&S working practices.
- Authorise all design projects, guaranteeing consistency across all technical elements, whilst ensuring compliance is met across all licensing requirements and customer contact points throughout the customer journey.
- Contribute to ensure audit and reporting mechanisms are in place to meet all regulatory requirements, preparing this monthly for the department's regulatory reporting responsibilities, including driving any improvements identified through these processes.
- Coach and mentor across our customer contact teams looking at process compliance along with overall governance within these fast-paced call centre environments.
Requirements
- Electrical Knowledge preferred / Electrical Qualification Preferred
- Ability to identify training & development needs and give direction to achieve goals
- Resource Planning skills and productivity measuring
- Knowledge of Health and Safety Requirements
- Knowledge of relevant Key Performance Indicators and targets
- Awareness of quality management systems development, implementation, and audit
- Call centre management experience preferred
What We Offer
As a Process and Service Lead, you will enjoy a competitive salary, reviewed annually, and a range of benefits, including a pension scheme, holiday purchase, share schemes, and more.
We believe it's the little things we do in life that make a big difference. Our benefits are designed to help you do just that - so that you have everything you need to take care of your world – today and tomorrow.
At ScottishPower, we value our employees and offer a range of benefits to support their wellbeing, including healthcare options, life assurance, and access to Savesmart financial wellbeing support.
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
-
Process Improvement Lead
3 days ago
Glasgow, Glasgow City, United Kingdom Celeros Flow Technology Full timeProcess Improvement LeadCeleros Flow Technology is a dynamic organization committed to delivering high-quality products and services.We are seeking a Process Improvement Lead to identify and implement process improvements that drive efficiency and effectiveness across the organization.The successful candidate will analyze business processes, identify areas...
-
Process and Service Lead
1 month ago
Glasgow, Glasgow City, United Kingdom ScottishPower Full timeJob Title: Process and Service Lead - Electrical Compliance ExpertCompany: ScottishPowerJob Type: Full-timeLocation: GlasgowJob Description:The Process and Service Lead - Electrical Compliance Expert will provide support, coaching, and compliance auditing across the Connections Services Design Team and Customer Contact teams for new connections enquiries and...
-
Process Engineering Lead
1 week ago
Glasgow, Glasgow City, United Kingdom AtkinsRéalis Full timeWe are seeking an experienced Process Engineering Lead to join our team in Glasgow. As a key member of our Water Industry Team, you will be responsible for delivering high-quality engineering solutions for clients across the UK and internationally.Your primary focus will be on managing projects from feasibility to commissioning, ensuring timely delivery and...
-
Procurement Lead
1 month ago
Glasgow, Glasgow City, United Kingdom Efficient Service Delivery Full timeProcurement Lead - ESDGalliford Try is seeking a Procurement Lead to join our ESD Joint Venture team based in Glasgow. This role involves leading the procurement strategy and processes within the joint venture, utilizing Galliford Try systems and collaborating with joint venture partners and Scottish Water.Key Responsibilities:Establish best practice for all...
-
Support Services Specialist
1 day ago
Glasgow, Glasgow City, United Kingdom Scottish Fire and Rescue Service Full time**Support Services Specialist Job Description:**We are seeking a skilled and experienced Support Services Specialist to join our team at the Scottish Fire and Rescue Service.The successful candidate will provide high-level administrative support to local teams, focusing on initiative, prioritization, and attention to detail.Key responsibilities...
-
Signal Processing Systems Lead
1 week ago
Glasgow, Glasgow City, United Kingdom Spire Global, Inc Full timeJob OverviewWe are seeking an experienced Signal Processing Systems Lead to join our team at Spire Global, Inc. This role will play a critical part in the development and implementation of our non-ITAR RFGL pipeline offering.About the RoleThis is an exciting opportunity for a skilled and driven individual to contribute to the advancement of our RFGL pipeline...
-
Process CAD Lead
1 month ago
Glasgow, Glasgow City, United Kingdom AtkinsRéalis Full timeJob Opportunity:We are seeking a skilled CAD designer to lead our process and piping CAD capability. As a key member of our team, you will be responsible for developing and implementing our CAD strategy, growing our capability, and centre of expertise in a rapidly growing market.Key Responsibilities:Develop and implement the piping CAD capability and growth...
-
Fire Service Support Professional
5 days ago
Glasgow, Glasgow City, United Kingdom Scottish Fire and Rescue Service Full timeThe Scottish Fire and Rescue Service is seeking a dedicated Fire Service Support Professional to join our team at the Cambuslang Asset Resource Centre. As an integral part of our operations, this role requires a high level of technical expertise and a passion for delivering exceptional service.This full-time position, working 35 hours over a compressed 4-day...
-
Process Engineering Design Lead
1 week ago
Glasgow, Glasgow City, United Kingdom M Group Services Full timeAbout the RoleM Group Services, a leading provider of essential infrastructure services, is seeking a highly skilled Process Engineering Design Lead to join its Scottish Business Unit. The successful candidate will be responsible for leading designs within our Scottish Water framework to ensure compliance and timely delivery.Key Responsibilities:Lead designs...
-
Service Management Lead
1 day ago
Glasgow, Glasgow City, United Kingdom Cornerstone Full timeAbout CornerstoneWe are a pioneering company at the forefront of net-zero energy systems, serving 6 million customers every day.As the Service Management Lead, you will oversee the adherence to Service Level Agreements and lead the transition of services, ensuring smooth delivery and root cause analysis as necessary. Your role will also include overseeing...
-
Process Lead
4 weeks ago
Glasgow, Glasgow City, United Kingdom AtkinsRéalis Full timeProcess Lead - CAD Capability SpecialistWe are seeking a highly skilled Process Lead to join our team at AtkinsRéalis. As a key member of our Nuclear and Net Zero Market team, you will be responsible for leading our CAD capability and strategy, ensuring that our designs meet the highest standards of quality and safety.Key Responsibilities:Develop and...
-
Process Engineering Design Lead
6 days ago
Glasgow, Glasgow City, United Kingdom M Group Services Full timeJob DescriptionWe are seeking an experienced Process Engineering Design Lead - Scotland to join our team. As a key member of our Scottish Business unit, you will be responsible for delivering process solutions design for water and wastewater treatment and transmission facilities across Scotland.Your duties will include leading designs within our Scottish...
-
Service Management Transition Lead
3 weeks ago
Glasgow, Glasgow City, United Kingdom undisclosed Full timeAbout the Role:We are seeking a Service Management Transition Lead to oversee the adherence to Service Level Agreements and lead the transition of services, ensuring smooth delivery and root cause analysis as necessary. The successful candidate will also oversee the Transition Manager and Helpdesk Teams in delivering their roles, including process analysis,...
-
Service Manager Lead
4 weeks ago
Glasgow, Glasgow City, United Kingdom Venatu Recruitment Group Full timeAbout the Role:We are seeking an experienced Service Manager to lead our team in Glasgow Central. As a key member of our team, you will be responsible for implementing and maintaining effective processes to achieve the highest possible customer satisfaction levels.Key Responsibilities:Develop and implement strategies to improve customer satisfaction and...
-
Process Design Leader
4 weeks ago
Glasgow, Glasgow City, United Kingdom M Group Services Full timeAbout The Role Process Design Leader M Group Services is looking for a highly skilled Process Design Leader to join our Water Division. As a Process Design Leader, you will be responsible for leading the design of water and wastewater treatment facilities across Scotland and supporting other parts of the UK. Key Responsibilities: Lead designs within...
-
Lead Process Engineer for Clean Water Solutions
3 weeks ago
Glasgow, Glasgow City, United Kingdom oilandgas Full timeUnlock Your Potential in Clean Water Process EngineeringWe are seeking a skilled Lead Process Engineer to join our team at AtkinsRéalis, specializing in clean water process engineering. As an Associate Director, you will play a vital role in shaping the future of our cities and environments.About the RoleThis is a unique opportunity to leverage your...
-
Assistant Service Manager Lead
3 weeks ago
Glasgow, Glasgow City, United Kingdom Sytner Group Full timeAbout the RoleWe are seeking an exceptional Assistant Service Manager to lead our Aftersales Team at Porsche Centre Glasgow. This is a pivotal role that requires a strong leader who can drive retail hours and profitability within the Department. As Assistant Service Manager, you will oversee our team of Service Advisors and support our Service Manager in...
-
Mechanical Process Specialist
1 day ago
Glasgow, Glasgow City, United Kingdom QuEST Global Engineering Limited Full timeWe are seeking a skilled Process Engineer to join our team at QuEST Global Engineering Limited in Aberdeen, UK.About the RoleThe successful candidate will be responsible for Continuous Improvement and Process Development in our Engineering Services department.Key ResponsibilitiesDevelop and implement process improvements to increase efficiency and...
-
CNC Machining Process Lead
4 weeks ago
Glasgow, Glasgow City, United Kingdom Superior Recruitment Group Full timeSuperior Recruitment Group is seeking a Manufacturing Lead to oversee the build of complex Engineered projects in a Glasgow-based manufacturing facility.Key Responsibilities:Compile clear workshop instructions from interpretation of all company build areasSupport the growth expansion to group build facilities both in the UK and central EuropeCollaborate with...
-
Transition and Process Expert
1 day ago
Glasgow, Glasgow City, United Kingdom Cornerstone Full timeYour MissionYou will be responsible for establishing and maintaining clear service definitions, overseeing SLA performance, and leading the transition of new processes and services. This includes defining timelines, coordinating across departments, and managing governance forums to ensure smooth transitions.Championing technology adoption to automate and...