Contact Centre Expert

3 weeks ago


Wakefield, Wakefield, United Kingdom Getting In Limited Full time
Job Description

We are looking for a skilled individual to join our team as an Initial Contact Officer. In this role, you will be the first point of contact for members of the public calling 999 or 101 or using our online communication service.

Key Responsibilities
  • Answering emergency calls and providing assistance to victims of crime
  • Cross-referencing incidents with other sources of information to ensure effective response
  • Providing calm and empathetic support to individuals in crisis
Requirements
  • Nationally recognised qualification in the workplace alongside earning a wage
  • Support and guidance from our dedicated People Development Unit, mentors and supervisors
  • Prior experience in a customer-facing role is desirable but not essential

Estimated Salary: £20,000 - £25,000 per annum



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