Emergency Contact Specialist
4 weeks ago
We are seeking an Emergency Contact Specialist to join our team. As a key member of our contact management centre, you will be the first point of contact for members of the public calling 999 or 101.
Job DescriptionIn this role, you will be responsible for handling emergency calls and providing support to those in crisis. You will work closely with our dedicated team to ensure that all calls are handled efficiently and effectively.
Key Responsibilities- Handle emergency calls and provide support to those in crisis
- Work closely with our team to ensure all calls are handled efficiently and effectively
- Develop strong relationships with colleagues and stakeholders
To be successful in this role, you will need:
- A nationally recognised qualification in emergency contact handling (equivalent to an A-level)
- Strong communication and interpersonal skills
- The ability to work under pressure and think critically
We offer a competitive salary of £30,000 per annum, as well as a range of benefits including:
- A nationally recognised qualification in emergency contact handling
- Ongoing training and development opportunities
- A supportive and collaborative team environment
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