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Concession Manager, Luxury Leather Goods
2 months ago
We are seeking an experienced Concession Manager to lead our store and team to success. As a key contributor to Mulberry, you will be passionate about people, determined to deliver an exceptional customer experience, and open to learning and developing yourself and others.
Key Responsibilities- Create a high-performing team that values diversity and inclusivity.
- Encourage discussions, invite ideas, and drive creativity and collaboration.
- Develop a culture that embraces feedback, praise, and coaching.
- Nurture a welcoming and fun environment for customers and team members.
- Deliver an engaging and memorable customer experience in-store and inspire your team to do the same.
- Develop and maintain key customer relationships using in-store CRM tools.
- Continuously demonstrate a commitment to driving business growth.
- Collaborate and build key relationships to accelerate store growth.
- Demonstrate expert market awareness and analyze data to maximize trading opportunities.
- Lead and deliver operational excellence, showing respect and consideration for people, product, and the environment.
- Contribute to reducing Mulberry's carbon footprint and promoting a greener, more sustainable future.
- Promote equity, empathy, and understanding within internal and external communities.
- Competitive basic salary
- Bonus
- Product allowance
- Staff discount and exclusive access to staff sales
- Extra day off for your birthday
- Pension contributions and life assurance
- Training and development opportunities, including full access to LinkedIn Learning
- Two community days per year
