Customer Service Team Lead

6 days ago

Leeds, Leeds, United Kingdom World Duty Free - WDF Full time

{"h1": "Department Manager - Customer Service", "p": "As a Department Manager - Customer Service at World Duty Free, you will play a vital role in inspiring and driving the team to deliver an exceptional customer service experience. Your responsibilities will include leading, developing, and motivating the team to achieve their sales targets, focusing on delivering an exceptional customer service experience, and role modeling the shop floor positively.

You will work collaboratively with your peers, the team of Customer Service Leaders, to maximize department/category performance.

To be successful in this role, you will need experience in successfully managing a team within a retail customer service and sales environment, excellent interpersonal skills, and the ability to articulate in clear English to all levels of the organization.

World Duty Free will provide a full induction and comprehensive training to ensure the best start for you and your new role. You will work alongside experienced colleagues who will support your learning and encourage your growth and career development.

In addition, your benefits will include a company bonus scheme, employee assistance program, discounts on products for staff, family, and friends, travel discounts, free parking, pension scheme, and healthcare.

At World Duty Free, we aim to be a great employer by treating our colleagues with respect, engaging them in their job, growing their skills, and providing fair recognition and reward.

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

* Lead, develop, and motivate the team to achieve their sales targets
* Focus on delivering an exceptional customer service experience
* Role model the shop floor positively
* Work collaboratively with your peers and the team of Customer Service Leaders
* Maximize department/category performance

Key Requirements:

* Experience in successfully managing a team within a retail customer service and sales environment
* Excellent interpersonal skills and ability to articulate in clear English to all levels of the organization
* Customer focused and able to engage and influence internal and external customers
* Self-motivated, passionate, enthusiastic, and an effective team member/leader

Benefits:

* Company bonus scheme
* Employee assistance program
* Discounts on products for staff, family, and friends
* Travel discounts
* Free parking
* Pension scheme
* Healthcare

We look forward to hearing from you"}

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