Customer Service Team Lead
2 weeks ago
We are seeking a highly skilled Customer Service Team Leader to lead our Hub contact centre operations and drive performance.
About the Role
As a Team Leader, you will be responsible for ensuring the delivery of exceptional customer service, while maintaining a high-performing team.
Key Responsibilities
- Lead and manage a team of customer service representatives
- Develop and implement strategies to improve customer satisfaction and loyalty
- Monitor and analyze performance metrics to drive continuous improvement
- Collaborate with other departments to ensure seamless service delivery
Requirements
We are looking for a motivated and experienced professional with a strong background in customer service and team leadership.
What We Offer
Morgan Sindall is a leading construction and infrastructure company that offers a range of benefits and opportunities for career growth and development.
How to Apply
Please submit your application, including your CV and a cover letter, to [insert contact information].
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