Customer Service Team Lead

2 weeks ago


Leeds, Leeds, United Kingdom Morgan Sindall Full time
Job Overview

We are seeking a highly skilled Customer Service Team Leader to lead our Hub contact centre operations and drive performance.

About the Role

As a Team Leader, you will be responsible for ensuring the delivery of exceptional customer service, while maintaining a high-performing team.

Key Responsibilities

  • Lead and manage a team of customer service representatives
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Monitor and analyze performance metrics to drive continuous improvement
  • Collaborate with other departments to ensure seamless service delivery

Requirements

We are looking for a motivated and experienced professional with a strong background in customer service and team leadership.

What We Offer

Morgan Sindall is a leading construction and infrastructure company that offers a range of benefits and opportunities for career growth and development.

How to Apply

Please submit your application, including your CV and a cover letter, to [insert contact information].



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