Dermatology Service Manager

3 weeks ago

London, Greater London, United Kingdom NHS Full time
Job Summary

We are seeking a highly motivated and experienced professional to join our team as a Junior Service Manager for Dermatology at Chelsea and Westminster Hospital NHS Foundation Trust. This is an exciting opportunity to work in a dynamic and innovative environment, leading the operational management of our highly acclaimed Dermatology service.

Main Responsibilities
  • Provide hands-on operational management to designated areas of the HGD Directorate, ensuring the delivery of services in line with expected service standards.
  • Be accountable to the Deputy General Manager and the General Manager for the monitoring and delivery of key quality, productivity, and performance targets, including RTT and Cancer.
  • Take responsibility for the investigation and coordination of complaints that are predominantly administrative/medical related within the directorate, working closely with the Service Directors, Lead Nurse, medical staff, and with the Patient Advisors.
  • Manage and implement innovation projects in all areas of the directorate as identified by the Deputy General Manager.
  • Promote excellent customer service and patient experience throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service.
  • Support the delivery of quality and Clinical Governance objectives, such as risk management and incident reporting/investigation.
  • Participate in business planning, ensuring multi-disciplinary involvement at specialty level in activity and development plans.
  • Ensure that clinic templates, procedure schedules, and rotas deliver care at times that meet service capacity and patient needs.
  • Assist the Deputy General Manager in the production, implementation, and revision of operational policies throughout the Directorate, instigating the changes to or implementation of policies and procedures.
  • Support completion of patient and staff surveys and other feedback mechanisms, formulating remedial action plans.
Requirements
  • PRINCE2 Practitioner in Project Management or equivalent.
  • Demonstrable operational management experience (people and processes).
  • Experience managing and recovering NHS performance metrics (RTT and Cancer).
  • Able to deal with conflict management and problem solving.
  • Experience of working on and leading projects.
  • Determined to develop our skills and continuously improve the quality of care.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

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