Dermatology Service Manager
3 weeks ago
We are seeking an experienced and motivated individual to join our team as a Junior Service Manager for Dermatology at Chelsea and Westminster Hospital NHS Foundation Trust.
About the RoleThe Junior Service Manager will be responsible for the operational management of our highly acclaimed and innovative Dermatology service at our Chelsea and Westminster Site. This includes the primary operational management of the service, ensuring the delivery of high-quality and efficient patient services in defined clinical areas.
The post holder will provide operational management support to the Deputy General Manager and the Service Directors, and will be responsible for the investigation and coordination of complaints that are predominantly administrative/medical related within the directorate.
Key Responsibilities- Provide hands-on operational management to designated areas of the HGD Directorate, ensuring the delivery of services in line with expected service standards.
- Be accountable to the Deputy General Manager and the General Manager for the monitoring and delivery of key quality, productivity, and performance targets, e.g., RTT and Cancer.
- Take responsibility for the investigation and coordination of complaints that are predominantly administrative/medical related within the directorate.
- Manage and implement innovation projects in all areas of the directorate as identified by the Deputy General Manager.
- Promote excellent customer service and patient experience throughout all areas of responsibility, taking remedial action to correct poor and unresponsive service.
- Support the delivery of quality and Clinical Governance objectives, such as risk management and incident reporting/investigation.
- Participate in business planning, ensuring multi-disciplinary involvement at specialty level in activity and development plans.
- Ensure that clinic templates, procedure schedules, and rotas deliver care at times that meet service capacity and patient needs.
- Assist the Deputy General Manager in the production, implementation, and revision of operational policies throughout the Directorate.
Chelsea and Westminster Hospital NHS Foundation Trust is one of England's top-performing and safest trusts. We provide full clinical services, including maternity, A&E, and children's services, plus specialist HIV and sexual health clinics. The Care Quality Commission rates us 'Good' in safety, effectiveness, care, and responsiveness, and 'Outstanding' in leadership and resource use.
We continually invest in our facilities, including a £30m expansion of critical care at Chelsea and Westminster and an £80m Ambulatory Diagnostic Centre at West Middlesex.
We welcome applications for flexible working arrangements, accommodating requests where possible to support our staff and patient needs.
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