Customer Service Representative

4 weeks ago


Leicester, United Kingdom Lumis Living Full time

Lumis Living is a premier student accommodation provider dedicated to offering a unique blend of comfort, convenience, and community. Our expanding international footprint includes current locations in the UK, Austria, and Germany, with plans to bring our experience to even more students seeking modern, secure, and vibrant living spaces.



The role of a Customer Service Advisor at Lumis Living Leicester is to provide exceptional customer service and support to our residents. This involves handling inquiries, resolving issues, and contributing to the smooth operation of the accommodation site. As a key point of contact for students, you will ensure that residents feel welcome, secure, and well-informed about our services.



About the Role


  • Resident Support: Respond to all student inquiries, requests, and complaints in a professional and timely manner, ensuring high levels of customer satisfaction.
  • Communication: Provide clear and accurate information about the accommodation services, including tenancy agreements, rent, and facilities.
  • Issue Resolution: Handle and resolve complaints efficiently, escalating issues to the Accommodation Manager when necessary.
  • Check-ins and Check-outs: Assist with the student check-in and check-out process, ensuring a smooth transition for residents.
  • Building Tours: Conduct tours for prospective residents, highlighting the benefits of living at Lumis Leicester.
  • Documentation: Maintain accurate records of all inquiries and complaints, ensuring that resident data is up-to-date.
  • Community Engagement: Support the organization of social events and activities to foster a sense of community among residents.
  • Facility Oversight: Report maintenance issues and ensure timely resolution in collaboration with the maintenance team.
  • Administrative Duties: Assist with general administrative tasks such as updating databases, preparing reports, and filing documents.


About You


  • Previous experience in a customer service role, ideally within the property, hospitality, or student accommodation sector.
  • Strong communication and interpersonal skills, with the ability to interact effectively with a diverse group of students.
  • Ability to remain calm and professional in high-pressure situations.
  • Excellent problem-solving skills and the ability to handle complaints tactfully.
  • Good organizational skills and attention to detail.
  • Proficiency in Microsoft Office (Word, Excel, Outlook).


Preferred Skills


  • Experience working within student accommodation or residential property management.
  • Knowledge of tenancy agreements and housing regulations.
  • Familiarity with CRM systems.


Lumis Living offers a comprehensive benefits package aimed at supporting your overall health and acknowledging significant moments in life. Highlights include:




  • 25 Days of Annual Leave, increasing to 28 days after 5 years of continuous service
  • Discretionary Bonus Scheme
  • Company Paid Sick Leave


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