Customer Service Representative

2 weeks ago


Leicester, United Kingdom Zenco Legal Limited Full time

**About us**

Zen Legal Limited is a small business in Leicester. We are innovative, laid back and approachable, and our goal is to help people and provide services that are Amazing, Accessible and Affordable..

Our work environment includes:

- Modern office setting
- Growth opportunities
- Relaxed culture

**Join Our Team at Zenco: Making Customer Service Accessible, Affordable, and Amazing**

Are you passionate about helping others and providing outstanding customer service? Do you believe in making services accessible, affordable, and amazing for everyone? If so, we want you to be part of our team at Zenco

**Position: Customer Service Representative**

**Location: Leicester**

**About Us**:At Zenco, we are dedicated to revolutionising the customer service experience. Our mission is simple yet profound: to make customer service accessible, affordable, and truly amazing for every individual we serve. Whether it's assisting with inquiries, resolving issues, or simply brightening someone's day, we're committed to making a positive difference in the lives of our customers.

**Key Responsibilities**:

- Listen attentively to customers' needs and concerns, and proactively find solutions to exceed their expectations.
- Build rapport and trust with customers by demonstrating empathy, patience, and understanding.
- Educate customers on our products/services and assist them in making informed decisions.
- Collaborate with internal teams to resolve complex issues and improve overall customer experience.
- Maintain accurate records of customer interactions and transactions.

Additional responsibilities include assisting with compiling and checking legal documentation (training provided).

**Requirements**:

- Prior experience in customer service or a related field is preferred.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities with a focus on finding effective solutions.
- Empathetic and patient demeanor, with a genuine desire to help others.
- Ability to multitask and thrive in a fast-paced environment.
- Alignment with Zenco's ethos of making customer service accessible, affordable, and amazing.

**Why Join Zenco**:

- Opportunity to be part of a dynamic team dedicated to making a positive impact.
- Competitive salary and benefits package.
- Flexible working options, including remote work opportunities.
- Ongoing training and development to support your career growth.
- Collaborative and inclusive work culture where your ideas are valued.

At Zenco, we believe that every interaction is an opportunity to make a difference. If you share our passion for helping others and believe in our ethos, we'd love to welcome you to our team

**Salary**: £20,000.00-£25,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- customer service: 2 years (preferred)

Ability to Commute:

- Leicester (required)

Ability to Relocate:

- Leicester: Relocate before starting work (required)

Work Location: In person



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