Customer Service Representative

2 weeks ago


Leicester, Leicester, United Kingdom NCB Foodservice Full time

About Us

Find out more about this role by reading the information below, then apply to be considered.

NCB Foodservice has been successfully supplying food to catering operators, across the UK, for over thirty years. Our clients like working with us because we make life easier for them – we pride ourselves on it.

Our strategy of seasonal, sustainable and local means we with work with a network of regional Supply Partners to deliver fresh meat, fruit, vegetables and dairy products to thousands of sites across the UK, every single day.

Based at our head office in Leicester, our Customer Service Team plays a pivotal role in ensuring our clients are happy. They provide exceptional customer service, resolving queries promptly and maintaining strong relationships with both our clients and supply partners alike.

Due to our continued success, there is an exciting opportunity to join our growing team in Leicester. If you are passionate about helping others, get in touch today

The Role

As the first port of call for customers, you'll be representing the NCB brand - our reputation is in your hands Your ability to maintain a positive, can-do attitude, even at the busiest of times, will set you apart.

Responsibilities include:

Answering customer telephone calls and emails.

Resolving queries in a timely manner – the fast-paced nature of the foodservice industry demands that, in most cases, queries are dealt with there and then.

Record queries and resolutions accurately in our internal system – monitoring performance helps us achieve excellence.

Build strong relationships with our supply partners – they usually hold the key to resolving queries. Whilst we are here to serve our customers, we also have a responsibility to do the right thing by our supply partners – your job is to balance the interests of both.

Support our Account Managers – our customers' satisfaction is also their primary concern; you'll need to work closely and communicate effectively with them.

About You

You are a radiator – you bring positive energy and enthusiasm

You have a genuine passion for helping others.

You are authentic, humble and inclusive.

You possess a growth mindset, are curious and eager to learn.

You care about the work you do and take accountability for it.

Essential skills

Excellent spoken and written English – a clear, confident and polite telephone manner is a must. So is the ability to communicate effectively in writing.

Computer literate – you will be expected to use our own internal IT system as well as various Microsoft applications (word, excel, outlook etc.).

At least 3 years in a similar customer facing support role.

Ability to organise and prioritise your own workload so that deadlines are achieved.

High level of accuracy and strong attention to detail.

Food service industry experience would be desirable but is not essential for this role.

Job Type: full time permanent (37.5 hrs per week)



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