Senior Product Manager
2 months ago
**Senior Product Manager - Contact Center Technology**
Our client, EC1 Partners Ltd, is a leading financial services provider seeking a seasoned Product Manager to lead the development of their Contact Center Technology products. This is a hands-on role that can be either contract or permanent.
- **Product Development**: Work closely with the product and client experience team to deliver an exceptional client experience and product across the entire product lifecycle (discovery, design, delivery, QA, and release) – focusing on Contact Centre technology.
- **Market Understanding**: Gain a deep understanding of our target clients, competitors, business, industry, and regulations to drive new solutions and products that drive financial success for our clients and help scale our business.
- **Team Leadership**: As a senior member of the team, help coach more junior members and contribute to the team's success.
- **Collaboration**: Work with UX designers and Engineers to discover and deliver new product features and experiences; write JIRA tickets, own your product's roadmap.
- **Client Feedback**: Gather and manage client/product feedback through surveys, concept testing, analytics tools, and A/B testing, and competitive intel.
**What You'll Bring**
- 3+ years of experience as a Technical Product Manager or related discipline, ideally building out Contact Center technology solutions.
- Client-focused with a demonstrated track record of building user experiences and products that customers love.
- Comfortable in agile development methodologies.
- Strong technical intuition and a love for good design; comfortable discussing technology with engineers and architects as well as user flow with UX strategists.
- Previous experience in Wealth Management/Retail Banking would be highly advantageous.
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