Director of Operational Excellence

2 weeks ago


Lasswade, Midlothian, United Kingdom Barchester Healthcare Full time
About the Role

As a seasoned leader, you will drive a change and improvement programme across the North Division at Barchester. Collaborating with senior stakeholders, you will take on General Manager responsibilities and become a CQC Registered Manager as needed.

You will identify concerns in our homes through robust quality assurance, complaints, incidents, or accidents and implement improvements where possible. With support from our Business Manager, you will prepare an annual budget, manage sales inquiries, and promote our homes in the local community.

Your leadership style will foster a culture of robust performance management. You will oversee recruitment, training, motivation, communication, supervision, and appraisal to tackle poor performance. By demonstrating person-centred care, you will build close and trusting relationships with residents.

This national role requires flexibility, with frequent travel and work across days, nights, bank holidays, and weekends. As Operations Director, you must be resilient, confident, and thrive under pressure.

About You

To excel in this role, you need extensive experience managing homes and leading service improvements. A strong understanding of regulatory and statutory requirements, including fire, health, and safety, COSHH, employment law, and compliance with relevant Acts is essential.

You will maintain excellent working relationships with external regulatory or purchasing bodies using your exceptional communication skills and ability to build collaborative relationships.

Estimated Salary

£55,000 - £65,000 per annum

Benefits

We offer a competitive salary, mobile phone, laptop, free training and development opportunities, and a chance to grow your career in a large organisation with a supportive environment.



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