Hospitality Operations Manager

4 weeks ago


Lasswade, Midlothian, United Kingdom Melville Castle Hotel Full time
Job Title: Hospitality Operations Manager

About the Role:
This exciting opportunity has arisen for a skilled Hospitality Operations Manager to join our team at Melville Castle Hotel. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring that all aspects of the business run smoothly and efficiently.

Main Responsibilities:
  • To manage the overall performance of the hotel, including front-of-house, back-of-house, and maintenance operations.
  • To develop and implement strategies to improve customer satisfaction, increase revenue, and enhance the overall guest experience.
  • To lead and motivate a team of hospitality professionals, providing guidance, support, and training as needed.
  • To maintain high standards of housekeeping, food quality, and service delivery, ensuring that all guests have an exceptional experience.
  • To work closely with other departments, including sales, marketing, and finance, to ensure seamless communication and effective collaboration.

Requirements:
We are looking for an experienced hospitality professional who is passionate about delivering exceptional customer experiences. The ideal candidate will possess:
  • A minimum of 1 year's experience in a similar role, preferably in a luxury hotel or hospitality environment.
  • Proven leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, guests, and external partners.
  • A deep understanding of hospitality operations, including front-of-house, back-of-house, and maintenance procedures.
  • The ability to work effectively under pressure, prioritizing tasks and managing multiple projects simultaneously.

Salary and Benefits:
The successful candidate will receive a competitive salary of £45,000 - £55,000 per annum, depending on experience. Additionally, they will enjoy a range of benefits, including:
  • Bereavement leave
  • Company pension
  • Discounted or free food
  • Employee discount
  • Free parking
  • On-site parking

Work Location: Melville Castle Hotel

This is an excellent opportunity for a motivated and experienced hospitality professional to join our team and contribute to the success of Melville Castle Hotel. If you are passionate about delivering exceptional customer experiences and have a proven track record in hospitality operations, we encourage you to apply.
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