Customer Service Manager

4 weeks ago


Lasswade, Midlothian, United Kingdom Vintage Full time

Are you looking for a challenging role where you can make a real difference? As an Assistant Manager at Vintage Inns, you'll play a key part in delivering excellent guest experiences and driving business success. With a focus on leadership and development, you'll be the perfect fit if you're passionate about hospitality and have a knack for inspiring others.

About the Role

This is an exciting opportunity to join our team as we continue to grow and expand our network of pubs. As an Assistant Manager, you'll work closely with our General Managers to develop and implement strategies that drive sales growth, improve customer satisfaction, and enhance team performance.

You'll be responsible for leading by example, mentoring your team members, and providing guidance on service standards and procedures. Your expertise will help us maintain high-quality food and drink offerings, ensuring every guest leaves feeling satisfied and eager to return.

What We Offer

We believe in investing in our people and offering a range of benefits to support their career development and well-being. As an Assistant Manager, you can expect:

  • A competitive salary of £25,000-£30,000 per annum (dependent on experience)
  • A 33% discount across all our brands, giving you access to exclusive deals on food, drinks, and entertainment
  • A 20% discount for up to 5 friends and family, so you can enjoy quality time together
  • Discounts on gym memberships to help you stay active and healthy
  • Team socials to celebrate milestones and have fun outside of work hours

In addition to these perks, you'll also receive a pension scheme, 28 days paid holiday, and opportunities for career progression within the company.



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