Service Improvement Leader

2 weeks ago


Lasswade, Midlothian, United Kingdom Barchester Healthcare Full time

**About the Role**

We are seeking an experienced Service Improvement Leader to drive a change and improvement programme across our homes in the North Division. As Operations Manager, you will work closely with the Divisional Director, Regional Director, and Line Managers to identify and address operational challenges.

The ideal candidate will have extensive experience of managing a home and leading service improvements. You will be responsible for identifying concerns through robust quality assurance, complaints, incidents, or accidents, and implementing improvements where possible.

You will also prepare an annual budget, manage sales enquiries, and proactively promote the home in the local community. Your leadership style will build a culture of robust performance management, overseeing recruitment, training, motivation, communication, supervision, and appraisal.

This is a demanding but rewarding national role that requires flexibility across days and nights, as well as bank holidays and weekends. The successful candidate will be based anywhere in the UK and will need to travel long distances with regular periods of time away from home.

**Requirements**

We are looking for someone with a strong understanding of regulatory and statutory requirements, including fire, health and safety, COSHH, employment, and compliance with the appropriate Acts. Excellent communication skills and ability to build collaborative relationships are essential.

**Benefits**

In addition to a competitive salary of £55,000-£65,000 per year, we offer a mobile, laptop, and free training and development opportunities. Our organisation provides a warm and supportive environment where you can grow your career and make a real difference in the lives of our residents.



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