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Privacy Operations Specialist

1 month ago

London, Greater London, United Kingdom Deliveroo Full time
Job Description

The Global Data Protection team at Deliveroo is responsible for designing and maintaining the company's global privacy program and compliance framework. As a Privacy Operations Analyst, you will play a key role in leading both privacy process innovation and transformation in a world of complex and ever-changing privacy demands.

You will report directly to the Global DPO and sit within the privacy operations pillar in the Data Protection team. This is a hybrid position that requires you to work from London HQ (Cannon Street) for a minimum of 3 days a week.

Key Responsibilities
  • Support the delivery and execution of the team's transformational, operational, and strategic goals
  • Prepare technical requirements to enhance or build new privacy solutions
  • Implement, test, train users, and manage processes on privacy tools, such as OneTrust
  • Build and maintain relationships and trust with in-house teams, enabling effective communication and working practices between Privacy and Tech engineers
  • Support larger privacy programme initiatives, such as migrating and enhancing automation of ROPAs and individual rights requests within OneTrust
  • Lead on data protection reporting, innovating to make it more accurate, timely, and presentable to be shared with leadership, including building dashboards
  • Assist on both proactive and reactive operational challenges and privacy compliance remediation, as part of a collaborative team
  • Research privacy operations topics and trends and communicate findings with the team, challenging existing processes and surfacing practical ideas for innovation
  • Assist with the discovery and interrogation of personal data within Deliveroo's systems to support privacy compliance processes such as DSARs
  • Support in the design and build of operational solutions to specific market requirements for privacy-related processes
  • Help the team ensure that privacy processes are aligned and embedded within existing business processes
Requirements
  • Demonstrable organisational and time management skills
  • Good written and verbal communication skills in English and great interpersonal skills
  • Team-focused and highly collaborative
  • Highly motivated with a willingness to get things done and get stuck in
  • Results-driven and pays close attention to detail
  • Curiosity with a strong drive to learn
  • Prior knowledge of DPA, GDPR, especially in relation to ROPAs and individual rights requests is highly desirable
  • Demonstrate respect and integrity in working with others at all levels of the business
  • Ability to pivot quickly to changing business and regulatory requirements in a fast-paced environment
Experience
  • Bachelor's degree or equivalent from an accredited university, preferably in a data, technical, or legal topic
  • Experience working in a technical or privacy team, ideal candidates will have both
  • Experience processing or supporting responses to individual rights requests (DSARs and erasures)
  • Experience working with and implementing OneTrust
  • Working knowledge of SQL for data querying and understanding of relational databases
  • Experience working in a Tech company
  • International Association of Privacy Professionals (IAPP) CIPP/E, CIPM, and/or CIPT certifications