Customer Service Representative
4 weeks ago
Customer Service Advisor Role
We are seeking a skilled Customer Service Advisor to join our team at Pioneering People. As a Customer Service Advisor, you will be the first point of contact for customers, managing their accounts and providing admin support across the business.
Key Responsibilities:
- Manage and track customer accounts
- Manage the admin of all sales orders and amendments
- Provide customer order book reports
- Participate in customer meetings both onsite and offsite
- Process new customer quotations and complete costed BOMs
- Update CRM with prospects and opportunities
Requirements:
- Experience in a Customer Service / Sales position desirable
- Proficient in Microsoft packages (Excel)
- Comfortable communicating with customers by tele and email
- GCSE Grade C/4 or above in English & Maths
- Enthusiastic, with real drive to ensure customer needs and expectations are met
- Strong organisational skills and excellent communicator
- Good negotiator as will be essential when agreeing delivery dates
- Ability to develop and grow customer relationships
What We Offer:
- From £25,000 per annum depending on experience
- Nest Pension Scheme
- Reward Gateway Discount Scheme
- Free Specsavers Eye Test Vouchers and access to DoctorLine
- Excellent working environment
- Career progression
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