Customer Service Representative

1 week ago


Carlisle, Cumbria, United Kingdom Newcastle Building Society Full time

About Us

We are a member-owned mutual, committed to reflecting the diverse communities we serve. Our goal is to provide an inclusive environment where everyone feels valued, respected, and celebrated for who they are.

Our Reward Package

  • A competitive annual salary based on above-market pay scales
  • A 35-hour weekly contract
  • 25 days holiday each year plus bank holidays (increasing with length of service)
  • Bonus Scheme (paid annually) -On target 5%, up to 10% depending on performance
  • Colleague mortgage scheme and access to our financial advisors
  • Pension scheme – up to 9% employers' contribution
  • Life assurance (4x salary) and income protection
  • Access to a range of wellbeing benefits, including medicash scheme
  • Electric car salary sacrifice scheme
  • Cycle to Work scheme
  • Above statutory family leave entitlement - 3 months full pay, 3 months half pay regardless of gender or route to parenthood
  • An extra day's holiday for your birthday
  • The option to buy and sell holidays
  • Two paid volunteering days each year
  • A broad range of learning and development opportunities
  • Access to a range of high street and online discounts
  • Free onsite gym at Cobalt and access to a range of discounted/subsidised gym memberships nationwide
  • A wide range of recognition initiatives to recognise and reward great performance

About You

We're looking for someone with excellent people skills, who can build strong relationships with customers and colleagues alike. As a natural team player, you'll enjoy working closely with our branch colleagues to deliver an outstanding customer experience.

As a customer-focused individual, you'll be passionate about providing exceptional service and ensuring our customers feel valued and supported. If you're eager to learn and develop new skills, we'll provide you with a tailored 12-week training programme in one of our dedicated training hubs.

Key Responsibilities

  • Engage with customers on a daily basis, taking the time to listen and understand their financial needs and goals
  • Process customer transactions at the counter, assist with opening savings accounts, and cash up at the end of the day
  • Work closely with colleagues to deliver an outstanding customer experience
  • Participate in our training programme to develop new skills and knowledge


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