Credit Controller

2 weeks ago


Elland, Calderdale, United Kingdom JLA Group Full time
Credit Controller Job Description

JLA Group is seeking a skilled Credit Controller to join our team. As a Credit Controller, you will be responsible for managing a portfolio of customers and maximizing cash collection. You will prioritize daily tasks to deliver on customer service and financial targets, working closely with the accounts payable team to keep customer ledgers up to date and answer any account queries.

Key Responsibilities:
Manage a portfolio of customers and understand how to use your relationship to maximize cash collection
Prioritize daily tasks to deliver on customer service and financial targets
Work with the accounts payable team to keep customer ledgers up to date and answer any account queries
Collaborate with internal teams to deliver on customer success and use this to negotiate payment
Work with team managers to put forward your ideas for challenging accounts
Take payments by debit or credit card
Work with the team managers and head of department to forecast cash collections
Consider next steps when debts are unrecoverable and put forward ideas on how to move these

Requirements:
Demonstrated history of meeting targets consistently
Ability to demonstrate effective debt management to timely resolution
Experience of highlighting and processing Defaults where necessary
Experience of updating and maintaining clear customer activity notes in a finance system
Good knowledge of MS Excel
Experience of working in a busy office environment and to tight deadlines
Minimum 2 years' experience in a similar role
3+ years' experience of managing high value customers
3+ years' experience of managing low value, high volume accounts
Advanced knowledge of Excel, with the ability to use Lookup & Pivots to execute reconciliation tasks
Experience of change management / process improvements

Personal Qualities:
Able to work well under pressure and prioritize own workload
Capability to be both personable and firm with clients, to resolve any issues and collect any money owed
Excellent attention to detail and high degree of accuracy is imperative
Able to cope with multiple priorities and changing environment
Excellent communication and relationship-building skills
Positive and flexible approach to your work
Strategic thinking, with the ability to approach stakeholders with new ideas

Job Type: Full-time
Salary: £24,500.00 per year
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