Credit Controller

2 weeks ago


Elland, Calderdale, United Kingdom JLA Group Full time
Job Title: Credit Controller

At JLA Group, we are seeking a skilled Credit Controller to join our team. As a Credit Controller, you will be responsible for managing a portfolio of customers, prioritizing daily tasks, and working with internal teams to deliver on customer success and negotiate payment.

Key Responsibilities:

  • Manage a portfolio of customers and understand how to use relationships to maximize cash collection.
  • Prioritize daily tasks to deliver on customer service and financial targets.
  • Work with the accounts payable team to keep customer ledgers up to date and answer account queries.
  • Collaborate with internal teams to deliver on customer success and negotiate payment.
  • Work with team managers to put forward ideas for challenging accounts.
  • Take payments by debit or credit card.
  • Work with the team managers and head of department to forecast cash collections.
  • Consider next steps when debts are unrecoverable and put forward ideas on how to move these.

Requirements:

  • Demonstrated history of meeting targets consistently.
  • Ability to demonstrate effective debt management to timely resolution.
  • Experience of highlighting and processing defaults where necessary.
  • Experience of updating and maintaining clear customer activity notes in a finance system.
  • Good knowledge of MS Excel.
  • Experience of working in a busy office environment and to tight deadlines.
  • Minimum 2 years' experience in a similar role.
  • 3+ years' experience of managing high value customers.
  • 3+ years' experience of managing low value, high volume accounts.
  • Advanced knowledge of Excel, with the ability to use Lookup & Pivots to execute reconciliation tasks.
  • Experience of change management / process improvements.

Personal Qualities:

  • Able to work well under pressure and prioritize own workload.
  • Capability to be both personable and firm with clients, to resolve any issues and collect any money owed.
  • Excellent attention to detail and high degree of accuracy is imperative.
  • Able to cope with multiple priorities and changing environment.
  • Excellent communication and relationship-building skills.
  • Positive and flexible approach to your work.
  • Strategic thinking, with the ability to approach stakeholders with new ideas.

Salary: £24,500.00 per year


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