Professional Services Consultant

4 weeks ago

London, Greater London, United Kingdom Asite Full time

Junior Professional Services Consultant

We are seeking a highly motivated professional with a strong understanding of cloud-based and Software as a Service solutions to join our Professional Services department.

Successful candidates will be vibrant individuals with strong interpersonal skills who can work with our front and back-office teams and with our channel partners globally to realize every opportunity for providing value to our customers.

This is an excellent opportunity for individuals who are forward thinking, eager to learn and looking to make the next step up in their career, with a great passion to work for a growth-focused company.

The Junior Consultant is responsible for working with the regional Professional Services team on all post-sales activities with Asite's customers while also working closely with the App Builder, Development and Support teams to ensure that the customers' needs are being met and their users maintain the highest levels of satisfaction on the system and the services provided.

Key Responsibilities:

  • Manage all post-sales activity for Asite's customers through strong relationship-building, product knowledge, planning, and execution.
  • Develop a deep understanding of the product and speak with customers about the most relevant features/functionality for their specific business needs.
  • Where required, assist with new Asite customer implementation.
  • Ensure that a plan is in place with each customer for deployment, change management, and adoption programs.
  • Increase customer retention by conducting regular check-in calls for tactical items and perform quarterly health checks for strategic reviews.
  • Help to make Asite's platform a part of each customer's core architecture.
  • Identification and tracking of enhancement requests and bugs on behalf of customers.
  • Function as the voice of the customer and provide internal feedback on how Asite can continue to improve our service.

Desired Skills & Experience:

  • Good oral and written communication skills.
  • Ability to manage multiple priorities successfully.
  • Strong attention to detail.
  • Outstanding work ethic with a commitment to results.
  • Good presentation skills.
  • Background in AECO industry an advantage.
  • Willing to travel according to project needs.

About Asite:

Additional Information:

  • Type: Full-time
  • Experience: Junior level
  • Functions: Consulting, Management, Customer Service, Business Development, Project Management, SaaS Implementation
  • Industries: Information Services, Information Technology and Services, Management Consulting, Construction Project Management, Digital Construction, Construction Technology
  • Compensation: A competitive salary depending on experience.

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