ICT Project Relationship Officer

3 weeks ago


Cardiff, Cardiff, United Kingdom Cardiff County Council Full time
About The Service

The ICT Service is a key component of the Council's Customer and Digital Services Directorate, responsible for providing high-quality IT systems, support, and maintenance across the organisation.

Its primary functions include:

  • Providing strategic advice and guidance to service areas and directorates
  • Contributing to the delivery of the Council's Digital First approach

The ICT Service consists of several functions, including:

  • The Service Desk
  • Enterprise Systems and Data teams responsible for the development, support, and maintenance of in-house developed and third-party applications
  • ICT Services teams delivering network, server, and end-user computing services
  • Security and Compliance
  • Enterprise Architecture
About the Job

The ICT Project Relationship Officer will be responsible for leading and coordinating the ICT infrastructure design and delivery for new school builds, asset renewal programmes, and other school building projects.

Key responsibilities include:

  • Managing effective relationships between the Council's Schools Organisational Planning teams and ICT teams
  • Working closely with schools, staff, and stakeholders to deliver ICT services to school building projects
  • Negotiating and managing external consultants and contractors
  • Providing advice and guidance on ICT requirements and planning phases of projects
  • Monitoring and guiding teams throughout the project lifecycle
What We Are Looking For From You

We are seeking a highly skilled and experienced ICT professional with a proven track record of delivering excellent customer service and project management.

Key requirements include:

  • Practical understanding of user experience and requirement analysis
  • Experience in creating and presenting business proposals
  • Proven experience managing customer and supplier relationships
  • Knowledge of ICT procurement and financial resource management

As a key member of the ICT Service team, you will have the opportunity to work with a range of cutting-edge technologies and contribute to the delivery of the Council's Digital First approach.



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