ICT Project Relationship Officer

1 month ago

Cardiff, Cardiff, United Kingdom Cardiff County Council Full time

About the Role

The ICT Project Relationship Officer will play a key role in ensuring the successful delivery of ICT services to new school buildings and the development, expansion, and improvements to existing schools across Cardiff. This involves leading and coordinating the ICT infrastructure design and delivery for new school builds, asset renewal programs, and other school building projects.

The successful candidate will have a proven track record of project management, experience in creating and presenting business proposals, and knowledge of ICT procurement and financial resource management. They will also have the ability to foster positive engagements with customers and suppliers, and to analyze incidents of dissatisfaction and take appropriate steps to turn the situation around.

The ICT Project Relationship Officer will work closely with schools, staff, and stakeholders to deliver ICT services to school building projects, including the specification and design of the ICT infrastructure and the procurement and commissioning of ICT services. They will also negotiate, procure, and manage external consultants and contractors as necessary.

The ideal candidate will have a strong understanding of user experience and requirement analysis, and the ability to identify user objectives for systems, products, or services and define the required solutions and resources to deliver and support the agreed outcome.

Key Responsibilities

  • Lead and coordinate the ICT infrastructure design and delivery for new school builds, asset renewal programs, and other school building projects.
  • Manage effective relationships between the Council's Schools Organisational Planning teams and ICT teams to ensure the successful delivery of ICT services to new school buildings and the development, expansion, and improvements to existing schools across Cardiff.
  • Work closely with schools, staff, and stakeholders to deliver ICT services to school building projects, including the specification and design of the ICT infrastructure and the procurement and commissioning of ICT services.
  • Negotiate, procure, and manage external consultants and contractors as necessary.
  • Provide advice, guidance, and support in the planning phases of projects to ensure that all ICT requirements are considered in the overall specification.
  • Monitor, guide, and support teams throughout the project lifecycle to ensure successful delivery of all ICT elements of school building and renewal projects.
  • Negotiate and review internal and external agreements and liaise with service providers, stakeholders, and schools to deliver, maintain, and improve levels of service.
  • Manage relationships and contracts with suppliers, including third-party support services, cabling contractors, hardware suppliers, AV providers, and Welsh Government frameworks.
  • Develop the ICT Service provision to schools by supplying products or services to maximize benefits for clients.
  • Work with the Technical Infrastructure Manager and the wider Schools ICT Support Service to identify upcoming projects, assist in the management of projects, and coordinate, align, and manage resources to ensure successful project delivery.
  • Work with the Council's Education and Lifelong Learning Service at a strategic level to shape, manage, review, and develop the service.
  • Develop the School's ICT Service provision by supplying products or services to maximize benefits.
  • Advise and guide customers throughout the School's ICT Service provision.
  • Monitor levels of customer and supplier satisfaction at regular intervals, responding to queries and complaints, and where necessary, ensure corrective action is taken.
  • Monitor compliance with corporate policies and statutory requirements.
  • Ensure that all ICT procurement is conducted in line with statutory regulations and ensure efficient and effective ordering and delivery.
  • Respond to incidents and requests, including tickets logged via the ICT Service Desk, ensuring relevant prioritization and detail to allow effective investigation. Ensure SLAs are met, monitored, and reported on.
  • Provide management information, as required, and collaborate with key stakeholders regarding operational performance.

About You

We are looking for a highly skilled and experienced ICT Project Relationship Officer to join our team. The successful candidate will have a proven track record of project management, experience in creating and presenting business proposals, and knowledge of ICT procurement and financial resource management.

The ideal candidate will have a strong understanding of user experience and requirement analysis, and the ability to identify user objectives for systems, products, or services and define the required solutions and resources to deliver and support the agreed outcome.

Key Requirements

  • Proven delivery of excellent customer service.
  • Practical understanding of user experience and requirement analysis.
  • Experience in creation, implementation, and monitoring of service level agreements with suppliers and contractors.
  • Proven track record of project management to ensure the smooth planning and delivery of solutions.
  • Experience creating and presenting business proposals.
  • Proven experience managing customer and supplier relationships.
  • Knowledge of ICT procurement and financial resource management.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. The successful candidate will work in a dynamic and supportive team environment, with a strong focus on delivering excellent customer service and achieving business objectives.

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