Housing Portfolio Manager

5 days ago

London, Greater London, United Kingdom Hyperion Partners Ltd Full time

About the Role:

We are seeking a highly skilled and experienced Housing Officer to join our team at Hyperion Partners Ltd. As a key member of our residential services team, you will be responsible for managing a diverse portfolio of properties, ensuring that tenancies are sustained in a positive and supportive manner.

Key Responsibilities:

  • Portfolio Management: Manage a diverse portfolio of properties, ensuring all tenancies are compliant with legal requirements and internal policies. Handle tenancy sign-ups, renewals, and terminations.

  • Resident Support: Provide advice and support to residents, assisting them with tenancy-related issues, welfare benefits, and accessing additional services as needed.

  • Rent Collection and Management: Monitor and manage rent accounts, working with residents to address arrears and ensure timely payments. Provide guidance on budgeting and financial management.

  • Property Inspections and Maintenance: Conduct regular property inspections to ensure homes are well-maintained and meet safety standards. Arrange for repairs and maintenance when necessary.

  • Anti-Social Behaviour and Conflict Resolution: Respond to reports of anti-social behaviour (ASB) and other neighbourhood disputes. Work collaboratively with residents, local authorities, and other agencies to resolve issues effectively.

  • Community Engagement and Development: Foster strong relationships within the community, encouraging resident involvement in local activities and initiatives. Promote a sense of pride and responsibility among residents.

  • Record Keeping and Compliance: Maintain accurate records of all interactions, inspections, and actions taken, ensuring compliance with data protection regulations and internal procedures.

Requirements:

  • Experience: Proven experience in housing management, preferably within a housing association or local authority setting.

  • Knowledge: Strong understanding of housing law, tenancy agreements, and the challenges facing social housing residents.

  • Communication and Interpersonal Skills: Excellent communication and interpersonal skills, with the ability to build trust and rapport with a diverse range of residents.

  • Problem-Solving and Conflict Resolution: Proactive approach to resolving issues, with strong decision-making and conflict-resolution skills.

  • Empathy and Resilience: A compassionate and empathetic attitude towards residents, coupled with the resilience to handle challenging situations.

  • Organizational and Time-Management Skills: Strong organisational and time-management skills, with the ability to manage a varied workload effectively.

What We Offer:

  • Competitive Salary and Benefits: A competitive salary and benefits package, including opportunities for career development and growth.

  • Supportive Work Environment: A supportive and inclusive work environment, with a strong focus on resident satisfaction and community engagement.

  • Opportunities for Professional Growth: Opportunities for professional growth and development, with access to training and development programs.

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