Chief Compliance Officer

4 weeks ago


Birmingham, Birmingham, United Kingdom Clover HR Services Limited Full time
Quality Compliance Manager Role

Clover HR Services Limited is seeking an experienced Quality and Compliance Manager to join their Sutton Coldfield-based team. This is a full-time, permanent role that requires a hybrid work schedule with a minimum of one day per week spent in the office.

Key Responsibilities:

  • Maintain compliance with the ISO 9001 Quality Management System and Advice Quality Standard.
  • Annual review of all documentation, forms, policies, and procedures within the QMS (ISO 9001) and Assist (AQS).
  • Meetings of the QMS Review Group.
  • Change management and control of existing procedures.
  • Supply management activities across the company.
  • Management of non-conformances (risk events) across the company.
  • Internal audit activities across the company for ISO 9001 and AQS.
  • Annual Management Reviews for ISO 9001 (QMS) & AQS (Assist).
  • Support work to achieve any further additional certifications, e.g., ISO 22458.
  • Coordinating gap analysis and remedial activities.
  • Coordinating the implementation of the ISO standards in preparation for stage 1 and stage 2 audits.
  • Document and embed procedures, policies, and controls around compliance and certification requirements.
  • Support the daily operation and implementation of the risk management strategy.
  • Assist in the maintenance of the risk register.
  • Production of procedures and process maps for new contracts.
  • Maintenance of the Policy Register and support in drafting policies.
  • Preparation, maintenance, and monitoring of the Business Continuity Policy.
  • Assist in the creation and maintenance of project plans, progress reports, and business case documentation.
  • Support the planning, initiation, and delivery of projects across the company to ensure the successful delivery of the project within the agreed timescales and budgets.
  • Coordinate the delivery of both customer-facing and internal projects and deliverables.
  • Day-to-day management, implementation, monitoring, and communication of the Data Protection and Information Security Policies (GDPR) and related procedures.

Required Qualifications/Skills/Experience:

  • Natural organisational flair with extreme attention to detail.
  • Project Management/PMO experience.
  • Strong analytical skills to interpret and embed relevant processes and standards.
  • Understanding of the business impact of security tools, technologies, and policies.
  • High standard of verbal, written, and interpersonal communication skills, including the ability to communicate effectively throughout the organisation.
  • Good knowledge of ISO 9001.
  • Good knowledge of Information Assurance & IT infrastructure.

Benefits:

  • 28 days annual leave per annum, additional bank holidays, maximum of 5 service days accrued over 10 years (1 every 2 years).
  • Hybrid working, 1 day minimum per week, including up to-date IT equipment (full set-up for home working).
  • Group life assurance policy (4x salary).
  • Westfield Reward Scheme, offering optical discounts, dental cash back, rewards.
  • Enhanced Pension Plus Scheme, salary sacrifice.
  • Employee Assistance Programme (please see attached).

Important Notes:

  • Bereavement Counselling (employees with more than 5 years' service).
  • Occupational Maternity Leave of; An employee has been employed by Clover HR Services Limited for 78 weeks; you will be entitled to receive enhanced maternity pay as set out below.
  • Occupational Sick pay (eligibility 78 weeks' service).
  • Occupational Paternity Pay/leave of.
  • Full salary for 2 weeks (eligibility of 78 weeks' service).
  • Occupational Adoption Pay/leave of; An employee has been employed by Clover HR Services Limited for 78 weeks; you will be entitled to receive enhanced adoption pay as set out below.


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