Business Support Expert

16 hours ago


Peterlee, Durham, United Kingdom Everflow Limited Full time

Everflow Limited is a rapidly growing technology-enabled utility company that's committed to making utilities simple and sustainable for Small and Medium-sized Enterprises (SMEs). We're seeking a Business Support Expert to join our team and help us achieve our mission.

About the Role

This is an exciting opportunity to work with a dynamic team that's passionate about creating jobs people love and contributing to environmental sustainability. As a Business Support Expert, you'll play a crucial role in providing exceptional customer service and support to our clients.

You'll resolve complex customer needs with unique, personalized solutions, collaborate with teams to align customer care processes, and identify areas for improvement to provide recommendations for change. Your ability to analyze data and provide insights will enable you to develop and implement customer care procedures and controls.

Responsibilities
  • Provide customer service through various channels, including chat, phone, and email.
  • Resolve complex customer needs with unique, personalized solutions.
  • Collaborate with teams to align customer care processes.
  • Identify areas for improvement and provide recommendations for change.
  • Develop and implement customer care procedures and controls.
What You'll Get
  • Annual salary reviews.
  • Pension: Up to 7% employer pension contribution.
  • Career Development: Continuous support, personalized development, and top-notch training.
  • Bonuses: Opportunity to earn extra with quarterly awards and annual bonuses.
  • Annual Leave: 25 days plus bank holidays.
  • Buy or Sell Holidays: Flexibility to buy or sell up to 5 days of annual leave.
  • Celebration Day: An extra day of annual leave for a special occasion.
  • Life Insurance.
  • Enhanced Parental Leave: Up to 26 weeks paid maternity leave or 4 weeks paid paternity leave.
  • Office Facilities: Free onsite gym, cafe discount, and recreational games.
  • Free Breakfast.
  • Social Events: Summer & Christmas parties and regular team events.
  • Free Parking and Electric Car Scheme.
  • Cycle to Work Scheme.
  • Estimated Salary: £45,000 - £55,000 per annum.


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