Service Design Director

2 weeks ago

Salford, Salford, United Kingdom Bupa Full time

Job Title: Service Design Director

Job Summary:

Bupa is seeking a highly experienced Service Design Director to lead our service design team and drive the creation of exceptional customer experiences.

About the Role:

As a Service Design Director, you will be responsible for leading the development of service design strategies and approaches that meet the needs of Bupa's customers and business goals.

You will work closely with cross-functional teams to design and deliver services that are intuitive, user-friendly, and meet the needs of our customers.

Key Responsibilities:

  • Develop and implement service design strategies that meet the needs of Bupa's customers and business goals.
  • Lead the development of service design approaches and methods that are tailored to Bupa's specific needs.
  • Collaborate with cross-functional teams to design and deliver services that meet the needs of our customers.
  • Provide direction and guidance to junior designers and ensure they have the skills and knowledge needed to succeed in their roles.
  • Build strong relationships with senior stakeholders, collaborators, and other design team members.

Requirements:

  • Deep domain expertise in service design and experience leading service design teams.
  • Strong leadership and management skills, with the ability to motivate and inspire a team.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
  • Ability to work collaboratively in an agile environment and adapt to changing priorities.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a talented and passionate team of designers.
  • A dynamic and supportive work environment.

About Bupa:

Bupa is a leading healthcare company that provides a range of health and care services to individuals and businesses.

We are committed to delivering exceptional customer experiences and are seeking a highly experienced Service Design Director to join our team.

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