Design Director

4 weeks ago


Salford, Salford, United Kingdom Bupa Full time

About the Role

We are seeking a highly skilled Design Principal to join our team at Bupa. As a Design Principal, you will be responsible for leading the direction and improving the quality of customer-centric experiences from concept to launch across multiple product squads.

Key Responsibilities

  • Define and articulate the product strategy and vision across multiple squads, providing strategic direction and guidance on approach and timescales.
  • Build relationships and collaborate with teams including marketing, product, proposition, technology, and delivery, advocating for the adoption of the organisation's Design System, 'Anatomy', and contributing to the community.
  • Confidently mediate across the demands of a business, the needs of the customer, and the feasibility of the tech stack to design the right thing and design the thing right.
  • Manage and refine roadmaps and prioritise backlogs across squads with your colleagues, always prioritising the most valuable features for customers and the business.
  • Design Leadership and People Management: mentor, coach, and inspire other members of the experience design team as a people manager, helping to maintain and improve the inherent pillars of our team's culture.
  • Drive operational enhancements within the design function, in collaboration with other members of the design leadership team, to improve ways of working and ensure consistency across the wider design function.
  • Collaborate closely with product and technology and design leadership to shape and execute Bupa's overarching strategy and vision across all relevant domains.

Requirements

  • A strong background in end-to-end product design, with a track-record of tackling complex problems and delivering simple solutions, using human-centred design approaches.
  • Highly developed and confident stakeholder management skills, experienced in dealing with broad stakeholder groups, knowing when to bring the right people together to achieve common goals.
  • A strategic, thought leader across design process, able to influence and drive change ensuring alignment with business objectives and industry best practices.
  • Proven experience in managing, leading, and nurturing large product/UX design teams, with strong coaching, mentoring, and 'championing' your teams as key elements of your leadership style.
  • Strong communication skills, a visionary storyteller who inspires, influences, and can tell a competing story.
  • Highly collaborative in approach, values others' input and expertise, and seeks feedback.
  • A growth mindset.

What We Offer

We offer a range of benefits, including 25 days holiday, increasing through length of service, with the option to buy or sell, Bupa health insurance as a benefit in kind, pension, annual performance-based bonus, onsite gyms or local discounts where no onsite gym available, access to our confidential employee assistance programme, and various other benefits and online discounts.

About Bupa

We are a health insurer and provider, with no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.


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