Propositions Manager

2 days ago

London, Greater London, United Kingdom Vodafone Full time
Company Overview
Vodafone UK is a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. Our focus on innovation, sustainability, and customer loyalty drives us to leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

We're committed to driving inclusion for all, creating a workplace that's fully representative of the communities and customers we serve. As a proud Great Place to Work certified company, we're passionate about fostering an environment where everyone can thrive, regardless of their personal or professional background.

Salary
The successful candidate will receive an excellent remuneration package, including up to 28 days holiday entitlement, bank holidays, paid leave for charity projects, and a comprehensive benefits package tailored to individual needs. This includes employee discounts, retail vouchers, pension plan, share schemes, and market-leading parental leave policies.

Job Description
In this exciting role, you'll be responsible for defining and delivering the strategy and roadmap for propositions within Vodafone's Handset and Device Lifecycle Propositions team. You'll own Ask Once, our flagship Customer Experience proposition, as well as refurbished and device care propositions like Lifetime Service Promise.

As a key member of the team, you'll lead on strategy, working with delivery teams to define the roadmap for growth. For existing propositions, you'll be accountable for performance optimisation, ensuring competitive positioning, enhancing our offering, and increasing market share while maintaining a happy customer base.

Key accountabilities include:
  • Defining the multi-year strategy and proposition roadmap for device care and service propositions, including key customer insights, target audience, and market opportunities.
  • Oversight of attracting new customers and helping them up the value chain through insight-led and segmented propositions.
  • Understanding and shaping desired customer experience journeys with a strong digital-first mindset, collaborating with the ecommerce team.
  • Owning proposition business cases and performance against business case targets, making adjustments as needed with the Commercial team.
  • Owning the Go-To-Market (GTM) strategy and commercial ambition for new proposition launches, with execution plans defined and owned by the Mobile GTM partner.
Required Skills and Qualifications
You'll need a thorough understanding of the Consumer Mobile market, exceptional influencing skills, and a track record of insight-led product or proposition changes. Strong commercial acumen, ability to champion the voice of your customer, and proven ability to drive change through complex businesses are essential. Experience working in a digital-first environment and/or Agile environments is also desirable.

Benefits
We believe in taking care of our employees to support their success. Beyond the excellent remuneration package, we offer an extensive benefits scheme, flexible working arrangements, and top-of-the-range learning and development tools. We're committed to supporting your career growth and providing a work-life balance that suits you and your family.

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