Repairs and Maintenance Director

5 days ago

Cambridge, Cambridgeshire, United Kingdom Ann Pettengell Full time

We are seeking a skilled Repairs & Maintenance Manager to lead our Cambridge-based client's repairs and maintenance function. As the Repairs & Maintenance Manager, you will be responsible for delivering a high-quality repairs and maintenance service across our mixed-tenure housing stock, enhancing the customer experience.

The successful candidate will have a solid understanding of housing repairs and voids management, as well as knowledge of National Schedule of Rates and/or job pricing across trades. Experience in managing soft and hard facilities management in a large organization, including budgetary control and budget monitoring, is also essential.

Key responsibilities will include:

  • Overseeing the operational delivery of a high-quality repairs and maintenance service
  • Managing void repairs through a surveyor and contractor
  • Contributing to setting the strategic direction and budgets of managed services
  • Establishing effective reporting mechanisms for repairs data
  • Leading on investigating and resolving customer complaints
  • Modeling and establishing strong positive engagement with customers

Applicants for the Repairs & Maintenance Manager role will need to demonstrate:

  • Significant experience in delivery of maintenance and small works to industry standards and methodologies
  • Demonstrable experience of managing soft and hard facilities management in a large organization
  • Senior project management experience with responsibility for delivering an entire work programme
  • Experience of budgetary control and budget monitoring of multiple cost centers
  • Detailed knowledge and use of BMS systems and associated office support applications
  • Demonstrable strong leadership/management skills
  • In-depth knowledge of legislation and policy relating to Facilities Management, Estate Management, Estate Charge, and public practices
  • Awareness of corporate and estate infrastructure insurances and procedures
  • Proven analytical and problem-solving capability
  • Ability to work cooperatively at all levels
  • Numerate with high degree of accuracy and awareness of statistical analysis techniques
  • IT literate
  • Degree level education/level 7 vocational qualification or equivalent experience
  • Professional membership of relevant body

If you are a motivated and experienced professional looking to take on a challenging role, please send a copy of your CV to our team today

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