Customer Service Representative

2 months ago


Derby, Derby, United Kingdom JD Group Full time

JD Group - Store Colleague Part Time

JD Group is a leading retailer of sports and outdoor apparel and footwear. Our stores offer a wide range of products from top brands, and our team members are passionate about delivering exceptional customer service.

Job Overview:

As a Store Colleague, you will play a key role in delivering an unbeatable shopping experience for our customers. You will be responsible for providing exceptional customer service, maintaining store standards, and supporting the sales team to achieve sales targets.

Key Responsibilities:

  • Engage with customers to understand their needs and provide personalized recommendations.
  • Support the sales team to achieve sales targets and maintain store standards.
  • Play a key role in creating a safe and compliant operating environment for all colleagues and customers.
  • Keep up to date with product knowledge training to provide expert advice to customers.
  • Follow processes and policies to ensure excellent customer service and store standards.

Requirements:

  • Great communication and interpersonal skills.
  • Ability to work effectively in a team environment.
  • Flexibility to work a variety of shifts, including weekends and holidays.
  • Passion for delivering exceptional customer service.
  • Knowledge of local market trends and competitor activity.

Benefits:

  • Competitive hourly rate.
  • Discounts on JD Group products and services.
  • Opportunities for career development and advancement.
  • Fun and supportive work environment.

We are an equal opportunities employer and welcome applications from all qualified candidates.



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