Current jobs related to Leader in Client Experience Management - London, Greater London - Alchemy Global Talent Solutions Ltd.

  • Client Experience Leader

    7 days ago

    London, Greater London, United Kingdom ENGINEERINGUK Full time

    Becoming a Client Experience Leader at EngineeringUK means being the go-to expert for clients seeking tailored digital solutions. You will work closely with internal teams to develop and implement strategies that drive business growth and enhance operations.Key Responsibilities:Manage client relationships and act as the primary point of contact for all...

  • Product Experience Manager

    3 weeks ago

    London, Greater London, United Kingdom Akeneo: The Product Experience Company Full time

    About Akeneo: The Product Experience CompanyAkeneo is a software company empowering business leaders with innovative solutions for product experience management. We strive to create a dynamic work environment that reflects our core values of Humble Hunger, Diligent Benevolence, Responsible Pioneers, and Inclusive Community.

  • Product Experience Specialist

    2 weeks ago

    London, Greater London, United Kingdom Akeneo: The Product Experience Company Full time

    Akeneo is the product experience company, a leader in Product Information Management (PIM) solutions. We create a world where every product interaction is an experience that guides consumers and professionals to the best purchase. Our mission is to empower business leaders with software, education, and a community focused on product experience management.We...

  • Client Delivery Lead

    2 weeks ago

    London, Greater London, United Kingdom TED EXPERIENCE Full time

    Ted Experience Job OpportunityWe are currently seeking a highly skilled Workforce Solutions Specialist to join our team.The successful candidate will be responsible for delivering exceptional workforce solutions to our clients, leveraging our cutting-edge technology and expertise.A competitive salary of £67,500 per annum (dependent on location) is offered,...

  • Residential Care Leader

    4 weeks ago

    London, Greater London, United Kingdom Leader Recruitment Group Full time

    Job Title: Residential Care LeaderSalary: £60,000 per annumWe are seeking a dynamic and experienced Residential Care Leader to join our team at Leader Recruitment Group. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our residential care home and ensuring that our residents receive the highest standard...

  • Client Experience Leader

    4 hours ago

    London, Greater London, United Kingdom Richemont Full time

    Boutique Manager Job Description:The Deputy Boutique Manager is an essential member of the boutique team, responsible for driving sales, improving customer experience, and supporting the team to deliver exceptional results. Key duties include:Co-monitoring sales targets and KPIs for the boutiqueProviding regular reporting to the Boutique Director on sales,...

  • Senior Client Experience Manager

    3 weeks ago

    London, Greater London, United Kingdom EXANTE Full time

    About EXANTEA leading global wealth management company seeking an experienced leader to spearhead our Client Services Team. As a key member of our executive team you will be responsible for driving business growth through excellent customer service.We pride ourselves on investing in our employees' growth and development offering ongoing education & training...

  • Software Engineering Leader

    3 weeks ago

    London, Greater London, United Kingdom Client Server Full time

    About the Job:As a Software Engineering Leader at Client Server, you will be responsible for leading a team of skilled engineers in the design, development, and deployment of our financial platforms for insurance and lending products. This is an exciting opportunity for someone looking to take their career to the next level, lead by example, and make a real...

  • Care Manager Leader

    7 hours ago

    London, Greater London, United Kingdom Leaders In Care Full time

    We are seeking a highly skilled and dedicated Care Manager Leader to join our team at Leaders In Care. As a key member of our team, you will be responsible for managing the overall running of a nursing home, ensuring that our residents receive the highest standard of care. Our client places a strong emphasis on creating an encouraging and empathetic...

  • Experience Coordinator

    3 hours ago

    London, Greater London, United Kingdom Intrepid Experience Full time

    About UsWe exist to inspire, create, share, and lead the best travel experiences ever – for both people and the planet. Our PR & Communications team is dedicated to growing and protecting our brand through strategic communications, storytelling, and marketing.Job DetailsThis is a full-time, permanent hybrid role requiring working twice per week from our...

  • Care Manager for Paediatric Clients

    2 weeks ago

    London, Greater London, United Kingdom Leaders in Care Full time

    Leaders in Care is a well-established provider of complex care packages within the community. We are seeking an experienced RSCN to join our team as a Paediatric Nurse Manager.This role involves providing face-to-face support to children and their families, creating personalised care plans, and working closely with a core team of carers. The successful...

  • Workplace Experience Leader

    3 weeks ago

    London, Greater London, United Kingdom IBI Group Full time

    Are you an experienced leader looking for a new challenge? As a Workplace Experience Leader at Arcadis, you will be responsible for cultivating strategic relationships with senior-level clients and driving business growth.About the TeamYou will be part of a dynamic team of experts who are passionate about delivering exceptional solutions that meet the needs...

  • Senior Client Experience Manager

    3 weeks ago

    London, Greater London, United Kingdom Fendi Italia Srl Full time

    Luxury Customer Service RoleThe estimated annual salary for this position ranges from $90,000 to $140,000, depending on experience and location.We are seeking a Senior Client Advisor to join our Fendi team at the New Bond Street Flagship Store in London. This role involves providing exceptional customer experiences, driving sales growth, and fostering strong...

  • Client Relationship Manager Leader

    1 hour ago

    London, Greater London, United Kingdom Lawes Insurance Recruitment Full time

    Job DescriptionThis is an exciting opportunity for a Client Relationship Manager Leader to join our team at Lawes Insurance Recruitment. As a senior client advocate, you will be responsible for managing the day-to-day operational activities of the team.The successful candidate will have excellent leadership and communication skills, with a strong...

  • Head of Global Client Experience

    3 weeks ago

    London, Greater London, United Kingdom FE fundinfo Full time

    We are seeking a highly skilled Head of Global Client Experience to join our team at FE fundinfo. As a leader in the investment management technology and data company, you will play a key role in shaping the future of our business.This is an exceptional opportunity for someone who is passionate about delivering exceptional client service and driving success...

  • Client Experience Manager

    3 weeks ago

    London, Greater London, United Kingdom Alchemy Global Talent Solutions Full time

    Alchemy Global Talent Solutions is seeking an experienced Client Experience Manager to join their team in London. As a key member of the client services department, this role will be responsible for delivering exceptional client experiences across various events and auctions.About the RoleJob Title: Client Experience ManagerLocation: LondonSalary: £70,000 -...

  • Client Experience Manager

    2 weeks ago

    London, Greater London, United Kingdom Humans London Full time

    About the OpportunityWe're looking for a talented Client Experience Manager to lead our key accounts and deliver multiple events throughout the year.As Client Experience Manager, you'll oversee some of our agency's key accounts and maintain strong client relationships.You'll be responsible for building trust with clients, managing project workflows, and...

  • Client Portfolio Leader

    3 weeks ago

    London, Greater London, United Kingdom Citigroup Inc. Full time

    About Citigroup Inc.Citigroup Inc. is a leading global financial services company with operations in over 160 countries. We are committed to helping our clients achieve their financial goals through innovative products and services.Job DescriptionThe Client Portfolio Leader will play a critical role in driving business growth by managing a portfolio of...

  • Client Experience Lead

    3 weeks ago

    London, Greater London, United Kingdom CFO Insights Full time

    Are you a seasoned professional looking to drive business growth and deliver exceptional client experiences? As our Client Success Manager, you'll be at the forefront of client-facing operations, ensuring seamless event delivery and maintaining strong relationships with clients and internal stakeholders.About Our CompanyCFO Insights is Northern Europe's...

  • Travel Experience Coordinator

    2 weeks ago

    London, Greater London, United Kingdom NVE Experience Agency Full time

    NVE Experience Agency is a world-class experiential marketing agency and event production company. Our goal is to create unforgettable experiences that connect brands with people, ideas, and trends.Job Overview:This role involves supporting the delivery of events and projects from start to finish. You will be responsible for coordinating travel arrangements,...

Leader in Client Experience Management

1 month ago

London, Greater London, United Kingdom Alchemy Global Talent Solutions Ltd. Full time

Alchemy Global Talent Solutions Ltd. is seeking a seasoned executive to lead its Client Services department based in London, in collaboration with a prominent auction house.

About the Role

This leadership position involves overseeing the smooth operation of both in-house and off-site auctions across locations, ensuring outstanding customer service and upholding high standards of service.

  • Oversee and assist the Client Service team, consisting of managers, administrators, and FOH employees, to ensure they are motivated, trained, and developed.
  • During in-person and off-site auctions, ensure all client services, including registration, bidding assistance, post-sale support, and payment processing, run smoothly.
  • Responsible for team scheduling, performance evaluation, and cultivating a customer-focused culture.
  • Verify that client communications and transactions adhere to internal, legal, and regulatory requirements.
  • Work with Sales, Marketing, and Logistics to uphold high service standards at all client touchpoints, delivering flawless auction experiences.
  • Analyse customer service data to identify patterns and promote data-driven enhancements.
  • Develop plans to improve customer satisfaction and client service operations at auction events.
  • Monitor customer feedback, streamline internal procedures, and pinpoint areas for operational and service enhancements.
  • Provide senior management with regular updates on team performance, customer satisfaction, and operational metrics.
Requirements

We seek an experienced leader with expertise in client services, preferably in the luxury goods, art, or auction industries.

  • Outstanding planning abilities and expertise in overseeing Front of House operations and large-scale events or auctions.
  • Dedication to providing each client with the highest level of professionalism and service.
  • Capacity to oversee multiple projects, work under pressure, and travel for off-site sales, particularly car auctions in the UK and Europe.
Estimated Salary: £65,000 - £80,000 per annum