Customer Service Representative

4 weeks ago


Guildford, Surrey, United Kingdom Hays Specialist Recruitment Limited Full time
About the Role

Your new company is an industry-leading organisation in the healthcare sector. Due to expansion, they are looking for an individual with a passion for providing outstanding customer experience to join their team.

Key Responsibilities
  • Deal with customers using a range of media, including phone, email, and chat.
  • Liaise with key points of contact within the organisation to ensure efficient and effective delivery of services.
  • Gather data relevant to enquiries and track outcomes in accordance with GDPR regulations and internal systems.
  • Deal with external agencies and stakeholders as part of the role.
Requirements
  • Experience in a contact centre environment.
  • A passion for providing excellent customer service.
  • Experience in a medical environment would be beneficial, such as care homes, NHS, private healthcare etc.
  • Confident user of CRM systems.
What You'll Get
  • Predominantly home-based role.
  • Need to be able to get to Guildford to collect equipment and for training.
  • Equipment provided.
  • Monday to Friday 9am-5pm role.
  • £13 per hour plus holiday pay.
  • 6 month temporary role with the potential to extend or become permanent.


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