SENDIASS Support Worker
15 hours ago
We are seeking a highly motivated and experienced SENDIASS Support Worker to join our team at Polaris Children's Services. As a SENDIASS Support Worker, you will provide confidential, impartial, and one-to-one support to children and young people with special educational needs and disabilities (SEND) and their parents/carers.
Key Responsibilities:- Provide individual support to a caseload of children and young people with SEND and/or their parents, including explaining documents, co-writing applications, attending meetings or mediation with the customer, monitoring deadlines on the customer's behalf, and supporting or representing the customer at any stage of the SENDIST appeal process.
- Help customers to have clear expectations of your role by using 'What to Expect' (eligibility criteria) and outcomes documents to agree the purpose and boundaries of the support you provide.
- Explain and refer to relevant SEND legislation and policy when providing advice or support, including the Children and Families Act 2014, SEND Code of Practice 2014, Equality Act 2010, Care Act 2014, SEND Regulations 2014, and SEN Support Guidance.
- Spend time understanding the barriers customers face, identify and advocate for things that will enable them to engage with SEND services, and signpost to, and engage these services as required.
- Proactively support children, young people, and/or their parents to self-advocate as much as possible, coach and encourage them to take control and complete some tasks themselves, even where you think you may be able to do so faster or better.
- Work at least one advice shift per week, answering phone calls and emails to the Polaris SENDIASS helplines, listening generously to parents, carers, and young people who contact the helpline, and providing information and advice that enables callers to self-advocate.
- Make an accurate record of your advice and support, continuously maintaining database records, including duration of contact with cases, individual case details, and documents relating to casework.
- Cultivate professional relationships with colleagues and stakeholders, including Local Authority SEN, to achieve swift and positive outcomes for children and young people.
- Contribute to the development of content and resources for the SENDIASS website and social media.
Polaris Children's Services is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff to share this commitment. The successful candidate will be required to complete an enhanced DBS check, cost of which will be met by Polaris Children's Services. Polaris Children's Services is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates.
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