Restaurant Floor Operations Manager
15 hours ago
Company Overview: Tim Hortons is a quick service restaurant with a difference, offering great food, coffee, and sweet treats served with a warm and friendly approach.
Job Title: Restaurant Floor Operations Manager
Salary: £26,200 per annum
Location: United Kingdom
Experience Required: Experience of working in a Quick Service Restaurant (QSR) / Fast Food Restaurant.
A fast-developing organisation like Tim Hortons offers an exciting opportunity for career growth. With over 5,000 stores and 2 billion cups of coffee sold worldwide, there has never been a better time to join our team.
Key Responsibilities:
- Ensure high standards of the customer experience are always maintained.
- Resolve customer complaints and turn potentially negative situations into positive ones.
- Motivate and encourage a team to achieve targets and deliver the best possible customer experience.
- Take responsibility for presentation of products, ensuring they are correctly merchandised and stocked to agreed levels.
- Understand and lead the team to achieve key performance indicators set for the restaurant daily.
- Display knowledge of and work within compliance to applicable legislation including food safety, health and safety, and employment standards.
- Responsible for the opening and closing of our restaurants.
- Maintain operational standards within the restaurant, such as product quality, food hygiene standards, customer experience, speed of service and hospitality, restaurant cleanliness, and team's presentation.
- Support management team to achieve a B and above on Store evaluation scores on audits viz Restaurant Excellence Visit (REV).
- Educate employees regarding the restaurant's health and safety policies.
Requirements:
- Must have a flexible and disciplined approach to work.
- Some experience of working in a Quick Service Restaurant (QSR).
- Able to work as part of a team and on their own.
- Must be educated to Higher Secondary School/ RQF Level 3/BTEC /A Levels.
- Fluent in the English Language (Minimum B1 level).
- Knowledge of Food hygiene would be advantageous.
- Understanding of Health & Safety procedures is desirable.
The estimated salary for this role is based on the location and industry standards. As a Restaurant Floor Operations Manager at Tim Hortons, you will have the opportunity to grow your career in a fast-paced environment.
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